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line workflow, close the status of the eligible order or lines. Once an order is closed, no lines can be added or changed.

* The order header close order process checks at the end of every month to see if all the lines associated with it are closed. It closes the order header if it finds that all the lines are closed.

Attention: Be sure to include the standard sub-processes of close line and close order at the end of all your line and order flows to ensure that your orders and returns close once all prerequisites have been met.

Close Order Lines

* An order line is eligible to close when it completes all of the line-level activities within the workflow process. Order lines can close independent of each other. Once an order line is closed, no changes can be made to any fields except the descriptive flexfield, for which you can define processing constraints. Holds Effect on Eligible Lines

* The close order and close line workflow activities will close order or lines if only generic holds are present .If orders or lines have activity specific holds present, they will not be closed by workflow activity.

Attention: If MOAC is enabled for the Order Management responsibility, perform the above tasks for each operating unit.

2. Ensure all Interfaces are Completed for the Period (Optional) Ensure that all interfaces for the current period have been processed: Order Import from External Order Systems.

* If you are using external order processing systems for data entry of orders, use the Order Import to update Oracle Order Management from your external systems. Alternatively, if you are using the Order Management public API to create orders, ensure that the processes calling the public API have completed.

* Use the Order Import Correction window to examine the orders and optionally correct data if it fails the import process. Use the Error Message window to determine if your data failed to import.

Order Import from Oracle Purchasing for Internal Orders.

If you are using Oracle Purchasing to process Internal Purchase Requisitions, the following processes need to be completed:

a) Enter and approve all internal purchase requisitions in Oracle Purchasing. b) Run the Create Internal Sales Orders Process in Oracle Purchasing for all requisitions within the current period.

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Use the Create Internal Sales Orders process to send requisition information from approved, inventory-sourced requisition lines to the Order Management interface tables. Then, the Order Import process is run from within Order Management to generate the internal sales orders. The Create Internal Sales Orders and Order Import processes can be scheduled to run automatically at specified intervals. c) Run Order Import to create internal sales orders from internal requisitions. d) Run the Internal Order and Purchasing Requisition Discrepancy Report which displays the differences between the purchasing requisition entered and the actual items ordered during order entry.

This report includes all open and closed orders, order numbers, order date ranges, order types, requisition numbers, items, ship to information, scheduled dates, and internal requisition and internal sales order hold discrepancies.

e) Use the Order Import Correction window to examine the orders and optionally correct data if it fails the import process.

Use the Error Message window to determine if your data failed to import. f) Invoice Interface / AutoInvoice, for external orders. Internal orders do not go through the Invoice interface/ AutoInvoice process.

This process will ensure all shipped sales order information is transferred to Oracle Receivables when it reaches the appropriate point in the order workflow. The AutoInvoice Process updates Oracle Receivables for invoice and revenue

information, as well as credit memos and credits on account created from returns.

Attention: This process is only applicable for Order Workflow Definitions that include the Invoice Interface or Invoice Line processes.

Attention: Order Management does not process internal sales order lines for the Invoice Interface, even if the Invoice Interface is an action in the order Workflow Definitions for the Internal Sales Order transaction type.

3. Review Open Orders and Check the Workflow Status

Use the Sales Orders Workbench to review open orders using the Advanced Tabbed Region to specify controls such as whether to find closed orders/lines and cancelled orders/lines.

The Sales Orders window displays the order header status in the main tab of the

Order Information tabbed region. The order line status is displayed in the main tab of the Line Items tabbed region.

The Workflow Status option on the Sales Orders window Tools menu launches the Workflow Status page. The window shows in tabular format all the activities an order header or line has completed and the corresponding results.

From the status page, you can access the Workflow monitor to see the order or line status in a more graphical format. This is available through the View Diagram button. 4. Review Held Orders

Run the following reports to assist with reviewing sales orders on hold:

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a) Orders on Credit Check Hold Report

The Orders on Credit Check Hold Report identifies all of the credit holds currently outstanding for a customer within a date range, or identifies why a particular order is on hold. Order Management allows you to perform a credit check on customer orders and automatically places orders on hold that violate your credit checking rules. This report is automatically sorted by customer, currency code, credit check rule, and order number.

All balances are calculated as they are using the online credit check rule, including the factor for shipments and receivables for a certain number of days. b) Hold Source Activity Report

The Hold Source Activity Report reviews holds placed and removed under a hold source during the time period you specify. This report indicates the date and the type of activity for each hold transaction. c) Outstanding Holds Report

The Outstanding Holds Report reviews order holds for the customer or customers you choose. This report displays the order number, order date, ordered items, and order amount for each order line on hold for each customer you select. It is automatically sorted by customer, order number, order line, and then order line detail.

5. Review Customer Acceptances (Optional)

In Pre-Billing Customer Acceptance, once the goods are accepted, invoicing is carried out. In Post-Billing Acceptance, the revenue recognition process is deferred and linked to customers accepting the shipped goods.6. Review Discounts

It is recommended that you review discounts processed as part of the order process to ensure appropriate discount policies have been followed, and exceptions are clearly identified and reviewed and/or followed up. Use the following reports:a) Order Discount Detail Report

The Order Discount Detail Report reviews discounts applied to orders by order line detail. This report provides detailed line pricing information, including price list price, selling price, and discount information. b) Order Discount Summary Report

The Order Discount Summary Report reviews discounts applied to orders. This report provides order level pricing information, including agreement, salesperson and total order discount. 7. Review Backorders

Review backlogs and backorders to ensure that these items are current. If necessary, process cancellations for items/lines which are no longer required. a) Backorder Detail Report

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The Backorder Detail Report reviews all customer orders that have been

backordered. This report provides details for each order including customer name, order number, order type of each order, all backordered items and their appropriate line numbers, total quantity both ordered and backordered, and monetary amounts of both ordered and backordered quantities. b) Backorder Summary Report

The Backorder Summary Report lists all unshipped orders. This report includes only open orders in an order cycle that includes pick release. It displays order information such as order number, customer name and number, order type, purchase order, order date, last shipped date, and the monetary amounts ordered, shipped and outstanding. This report also includes total amounts for customers and currencies. These amounts involve totals for shippable items only. 8. Review and Correct Order Exceptions

The following reports should be reviewed, and exceptions corrected before completing the Order Management/Receivables period end: a) Unbooked Orders Report

Use this report to review orders entered but not booked. They may indicate incomplete processing, which needs to be corrected, completed, or deleted as appropriate.

b) Retry Activities in Error

There are cases when retrying a workflow activity in error will not resolve the problem. When Exception Management encounters this situation, the workflow activity is set to ?notified? instead of being retried. c) Sales Order Workflow Status Report

The Sales Order Workflow Status Report enables Order Management users to locate orders that are not progressing through associated workflows as expected. 9. Reconcile to Oracle Inventory

Run the following reports for reconciliation with Oracle Inventory: a) Backorder Detail Report

b) Review Backorders (Already discussed under section 7.) c) Returns by Reason Report

The Returns by Reason Report reviews all return material authorizations for various return reasons. Order Management automatically sorts this report by currency, return reason, and then item.

10. Create Service Contracts (Optional)

Run the Service Contracts Order Processing Concurrent request to create service contracts for extended warranties.

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