ISO9001：2015质量手册英文版

XX Limited

Document Name Document Code Quality Control Manual QM-A-01 Edited/Revised Date Page 1/5 Code 2017.11.13 Version Issued Date A 2017.11.13

1.1 PURPOSE:

The purpose for this Quality Control Manual is to establish the scope of the quality

management system, to define the quality management processes and their interactions, and to reference established documented procedures that provide additional structure to the system. This manual, the defined processes and the documented procedures form the basis for an effective Quality Management System. The goal of this system is to enhance customer satisfaction by emphasizing continual improvement and the prevention of nonconformities.

1.2 SCOPE:

The Quality Management System consists of 7 processes with interactions that satisfy the requirements of our customers and of the international standard ISO9001：2015.

1.3 DOCUMENT RESPONSIBILITY:

The Quality Systems Engineer maintains the Quality System Manual. The process for updating the Quality System Manual and methods for determining the revision history are detailed in procedure QP-QA-01.

1.4 DISTRIBUTION:

Starmate electronically accesses the Quality System Manual. Printed copies for Sales and Auditor distribution are marked “Uncontrolled”. The methods for control and distribution are explained in procedure QP-QA-01.

1.5 APPROVAL:

Starmate records the revision level, issue date and authorized functions in the Quality System Manual. The General Manager and Quality Manager approve policy changes to the Quality System Manual. The Registrar is informed in writing of significant changes to the Quality System.

2.0 INTRODUCTION:

Starmate Industrial Ltd. was established on August 9, 1999, providing customers with home electrical appliances at a consistent and high quality level.

Due to careful planning, a commitment to quality, using dedicated quality-minded employees, Starmate has enjoyed steady growth.

Manufacturing excellence and continual improvement is the top operating priorities at Starmate.

The Quality System is designed to ensure that quality is built into the product by utilizing advanced product planning, manufacturing stability and control, and statistical techniques.

If this manual is printed, it is an UNCONTROLLED copy.

XX Limited

Document Name Document Code Quality Control Manual QM-A-01 Edited/Revised Date Page 2/5 Code 2017.11.13 Version Issued Date A 2017.11.13 Starmate will maintain and continually improve the Quality System to ensure that customer satisfaction is achieved.

2.1 QUALITY POLICY:

Provides to customer without fault and with great satisfaction, this commitment is a company wide dedication to continuous improvement and customer satisfaction.

2.2 QUALITY OBJECTIVES:

Starmate is dedicated to continual quality improvement and exceeding customer requirements.

Starmate achieves this commitment by tracking and improving the performance of our quality objectives:

1) The rate of qualified products 2) Customer Returns

To reach that goal WE MUST CONTINUALLY IMPROVE EVERYTHING WE DO. Starmate’s policy is understood, implemented and maintained at all levels of the organization and is relevant to Starmate’s quality objectives.

2.3 RESPONSIBILITY, AUTHORITY AND COMMUNICATION:

Top management ensures that the organization defines and communicates descriptions for personnel who manage, perform and verify work affecting quality in a job description format. The interrelation of personnel affecting quality is represented on the Starmate Organization Chart.

2.3.1 Responsibility FOR QUALITY:

Each person is responsible for the quality of their work. Personnel with the responsibility and authority for corrective actions are promptly informed of products or processes that do not conform to requirements and have the authority to stop production to correct quality problems.

All shifts are staffed with personnel responsible for quality with the responsibility of ensuring product quality.

2.3.2 MANAGEMENT REPRESENTATIVE:

Starmate’s Top Management has assigned the authority and responsibility for ensuring that Starmate’s Quality System is in accordance with the ISO9001:2015 international Standard to the Quality Systems Engineer.

The Quality Systems Engineer has the responsibility to:

a) ensure that the documentation, implementation and maintenance of the Quality System and its processes are in accordance to ISO9001:208 international Standard,

If this manual is printed, it is an UNCONTROLLED copy.