外贸客服邮件回复模板很详细的

西联信息：

FIRST NAME: jiande LAST NAME: tang post code : 351100

address : putian city , fujian province , china

Welcome to PayPal complaint center, if you have any questions on the merchant's products or services , please contact us at payspalcomplaintcenter@gmail.com

We will help you contact with the merchant and solve the problem for you in time. RP-Kerrie-英文风险 9:11:31

网上银行交易的截图（需要包括金额，付款时间，扣款公司） 信用卡扫描件（照片）（需要包括持卡人姓名，信用卡前四位和后四位号码） 持卡人身份证（风险不大可以驾照，但必须是持卡人本人的）

客户想要换货，退货：

so sorry,

if we shipped the correct order you can not return.

can we refund 20 dollars as compensation? I hope you can understand, thank you.

退款：

okay. we will refund in 24 hours. please check. thank you.

Thank you for understanding.we will refund in 24 hours. please check. 还没付款：

so sorry, we can not find it. maybe the payment declined or it is still pending. please check. thank you.

要订单号：

Please tell us the order number or correct email address you left on the order then we can check it. thank you.

跟踪号没更新的：

So sorry for the inconvenience. There are plenty orders everyday. Shipping speed it a little bit slow. we contacted the shipping company already. They will update the shipping info. Please wait two days more. Thank you for your patience.

so sorry about it.

we contacted the shipping company already. they will make the delivery faster. please wait. thank you.

多收手续费：

so sorry for the inconvenience. the extra payment is handling fee. it is took by our bank. I hope you can understand. thank you.

1. Are your products authentic or not? Why are they so cheap?（正品 便宜）

Authentic products

Hey,

This is legit site.

All the products are100%authentic and with original tags. welcome to our website and buy anything you like. We are worldwide products supplier and our products are highly praised by our customers. There are stocks from our own factory, no tax and no shipping cost. That is why the price is so cheap.

We have plenty orders everyday. You can trust us and place the order on our site freely. We guarantee customers privacy also. Don't worry anyone will get your info. Thank you. C.S.D.

2.单子确认

So sorry for the delay confirmation. We received the payment of your order already. We will check and ship you the order asap. Then our customer service will email you the tracking number. The delivery time is 5 to 7 days to your door.Please wait. Thank you.

客户未收到退款

so sorry for the inconvenience. we applied your refund to credit card

company already.The refund processing time is 7 to 20 days. so it may take a few days for you to receive the refund. please wait. thank you.

贝宝发线下

Okay. We will email you the Paypal payment invoice. Please check your email. Then you can pay directly via your paypal account. thank you.

不想给退货

Could you tell us why you want to return the order? thank you. Greetings,

so sorry about it. if we shipped the correct order you can not return. The shipping cost is rather high here. We spent a lot on the cost.

can we refund 30 dollars as compensation? I hope you can understand. Thank you.

换货付运费

If you want to exchange the order you need to pay 50 dollars shipping cost. THE SHIPPING COST IS RATHER HIGH HERE. I HOPE YOU CAN UNDERSTAND. THANK YOU.

定做很久还没发货

I will talk to our shipping department and make it faster. please wait. thank you.

不能用贝宝建议西联

hey,

so sorry that the order amount is big. we can not send you paypal invoice. do you like to pay by western union? if you pay by western union you can get 20% discount.thank you.

叫客户取消争议

Hey,

Could you tell us why you file the dispute on paypal?

please cancel the dispute then we can refund immediately, or else we can not refund. it takes long time for you to get the refund.

未付款催款邮件

order number:

Greetings,

Thank you for ordering on our website http://www.louisvuitton-official.net/

So sorry to inform you that the payment declined, and we have ３ payment methods for you to finish your order.

1.Send the payment to us via Western Union. After you done the payment, please send us MTCN ,(Money Transfer Control Number, with 10 numbers), shipping address, Tel. number and country. Pay by western union you can get 20% discount. For example: If your original price is 100 dollars , you pay by western union you only need to pay 80 dollars.If you want to pay by Western Union,pls e-mail us and then we will send you information about the Western Union

2.Paypal payment. If you want to pay by paypal, please ask us to send you the paypal money request.then just check your email and pay directly via your paypal account.

3.Please go through our site and reorder, you can pay by visa card, after you done the payment you can email us the order number. Thank you.

快递订单号 Order Number:

Greetings,

Thanks for your order.

We shipped the order already. The tracking number of your order is: You can track the order at www.usps.com or http://www.ems.com.cn/english.html

The shipping company always updates the shipping info two days later after we shipped the order. The delivery time is 5 to 7 days to your door. Please wait.

2. What about the delivery time and method? （发货时间，查询方式）

The delivery time always take 5-7 business days to arrive at your door. We ship the order in 24 hours.

You

can

track

your

order

via:

www.usps.com or

http://www.ems.com.cn/english.html.

3.调货还没发货客户确认订单

so sorry for the delay confirmation. we do some adjustment with the factory.

the shipping department said they will ship you the order tomorrow. after we shipped the order our customer service will email you the tracking number. please wait. thank you.

4 询问订单号( 客人要求给电话的情况)

Greetings,

Thank you for your email.

Could you tell us your order number ? Thank you.

Customer Service Department

Then we can check the order and email you the

details. If you have any question, pls contact us at any time if you like :our te. No: 8583860660

5 询问订单号（一般情况）

Greetings,

Thank you for your email.

Please send us the order number, then we can check for you and give you feedback ASAP If you need any help , pls contact us . Customer service department.

6 要求退货以及折扣协议过程

1）退货（首次回复问理由 给15-25%折扣） Hey,

Could you telll us why you want to return the order?