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题目：— — Neither do I. Look at our community, it is such a mess. 答案：I really don’t think our service center is satisfying. 题目：— ?—That’s great!
答案：How about going to dinner at the Mexican restaurant tonight
题目：—Customer: We have ordered for almost one hour. Why is it so hard to get our dishes
答案：I’m really sorry about that.
题目：—Hello, is that service center? The elevator of our apartment doesn’t work. 答案：Sorry, I’ll have it checked out at once.
题目：—Why do you look unhappy. What’s the matter?
答案：I’m rather disappointed with the poor quality of the radio I’ve just bought. 题目：I don’t know . I just arrived here two minutes ago. 答案：what’s going on
题目：It is only by agreeing with their view point and that you will resolve the situation
答案：suggesting a possible solution
题目：Our workers have been checking the heating system since you called us. I you it will 答案：assure
题目：The heating system of our apartment broke down so I made a ______ call to the
答案：complaint
题目：The more information you can get, in your field. 答案：the more competitive you will be
题目：They since last night. They are about to finish the work. 答案：have been cleaning the system 题目：They promised the car for us. 答案：to repaired
题目：We it very much that you’ve come to give us a timely ride. Otherwise we would
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答案：appreciate
题目：We are under ______ to finish the task within such limited time. 答案：pressure
题目：We feel with the inconvenience the service center brought us. 答案：disappointed
二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。 子问题 1：C; 子问题 2：A; 子问题 3：A; 子问题 4：B; 子问题 5：C
二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Angry customers tend to aim their dissatisfaction and complaints at staff members. If this
子问题 1：A; 子问题 2：C; 子问题 3：B; 子问题 4：C; 子问题 5：C
二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Imagine this situation: you have bought a faulty item from a shop and you take {A. them; B. it;子问题 1：B. it; 子问题 2：A. which; 子问题 3：C. favours; 子问题 4：A. as; 子问题 5：B. with
二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。
子问题 1：F; 子问题 2：T; 子问题 3：F; 子问题 4：T; 子问题 5：F
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