商务英语期末复习资料

_______________________________________________________.

5. You make a good point at a meeting and want to make sure everyone agrees with you.

_______________________________________________________.

6. You are in the chair and you want to go on to the next topic without a formal vote.

_______________________________________________________.

7. Mr. Coleman made a point you agreed with a few minutes ago. Refer back to this before you give your own views.

_______________________________________________________.

8. Mr. Smith made a really stupid point just now. Make it clear that you disagree, without being rude and provoking an argument.

______________________________________________________. 9. You ask Mrs. Collins her opinion about the introduction of flexible working hours.

______________________________________________________. 10. You have covered everything on the agenda at the meeting and you want to close the meeting.

______________________________________________________ 1) You greet your audience.

____________________________________________________ 2) You first introduce yourself.

____________________________________________________ 3) You introduce your talk.

____________________________________________________

4) You tell the audience the purpose or objective of your talk. ____________________________________________________ 5) You give the outline or main parts of your talk. _____________________________________________________ 6) You introduce the first main point

_____________________________________________________ 7) You conclude the first main point.

______________________________________________________ 8) You summarise your talk.

_____________________________________________________ 9) You conclude your talk.

_____________________________________________________ 10) You invite the audience to ask questions.

_____________________________________________________

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1. A: Good morning. Marketing Manager’s Office. Can I help you? B: _______________________________________________ 2. A: May I ask who’s calling, please?

B: _______________________________________________ 3. A: _______________________________________________ B: Do you know when he will come back?

4. A: I’m sorry, I’ve no idea. Would you like to leave a message? B: _______________________________________________ 5. A: Hello, Ms Jones. What can I do for you?

B: _________________________________________________

6. A: Mr Smith is tied up on another line. Could I put you on hold for a minute?

B: _________________________________________________ 7: A: _________________________________________________ B: Sorry, there’s no one by the name of Henry here. 8. A: _________________________________________________ B: Sorry the line is engaged.

9. A: Could you put me through to the manager’s office? B: __________________________________________________

10.A: I’m afraid he isn’t in at the moment. What can I do for you then? B: __________________________________________________ 简答及固定用法

1. What is important to you in a job?

challenge, the feeling of accomplishment ; contribution 2. Why do you want to work for this organization?

Cite its reputation, the opportunities it offers, and the working conditions.

3. What are your greatest strengths?

\\

\4. Why should we employ you?

Your academic preparation, job skills, and enthusiasm. Your performance in school or previous employment

Begin with:I have a unique combination of strong technical skills and the ability to build long term customer relationship.

Then: give good recent examples 5. What are your greatest weakness?

Talk about your weaknesses which could also be regarded as desirable qualities.

Identify one or two, such as the following --“I tend to drive myself too hard \

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--\

--\6. What would you do if....?

For example: \an audit?\

A calm approach is best. Start by saying:

\7. What are your salary expectations?

At the outset--- what would the person with my qualification typically earned in your company?

After the interviewer showing real interest in you, speak up. 8. What type of position are you interested in?

State your skills--\”) 9. Tell me something about yourself.

Tell why you feel your skills will contribute to the job and the organization.

10. Do you have any questions about the organization or the job?

convey your interest and enthusiasm.

1.Making Enquires

About flight ? 从??到??有什么航班？

What flights do you have from ?? to ??? eg. 明天从上海到伦敦有什么航班？

What flights do you have from Shanghai to London tomorrow? ? 从??到??有多少航班？

How many flights are there from ?? to ??? eg. 从北京到伦敦每天/每周有多少航班？

How many flights are there from Beijing to London daily/every week? ? Have you got any flights on Saturday? ? How long will the flight take? 1.Making Enquires

About fares ? 到??的票价是多少？ a. What’s the fare for ??? eg.到伦敦的单程票价是多少？

What’s the fare for a one-way ticket to London? b. How much is ??? eg. 返程票多少钱？

How much is a return ticket?

? What’s the economy-class/the first class fare from Hangzhou to Melbourne?

? May I ask the price of both round-trip and one-way fares? 1.Making Enquires

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Departures and Arrivals ? When does the next plane leave for New York? ? What time does Flight 104 depart/arrive?

? May I enquire about the departure/arrival of BA Flight 112? 2. Making Airline Reservations

Booking Tickets ? I’d like to book a business class ticket on Cathay Pacific Flight 808 to Paris.

? I’d like to have reservations for two on the 7:30 flight to New York tomorrow.

? I’d like to fly economy/ first class to London May 8. ? Please book me the earliest possible flight to Sydney?. ? How long is the open ticket to London valid for? 3. Making Airline Reservations

Confirming and Canceling Reservations ? I’d like to reconfirm my connecting flight reservation. ? I’d like to make sure my plane reservation is in order.

? Excuse me, may I cancel my October 6 flight from Shanghai to New York?

? I wonder if I could cancel my reservation with British Airlines to Japan on May 8.

4. Checking In At the Airport

? Will you please give me your passport? ? I’d like a seat in the smoking section. ? Could I have a window/an aisle seat?

? Can I keep these small bags as carry-on/hand luggage? ? I’m sorry. Our luggage is 9 kilos overweight. ? How much should I pay for the excess weight?

? Now you’ve got your boarding pass, you can go through the immigrations and customs. 5. Going Through the Security Check

? May I have your ticket, passport and vaccination certificate, please?

? Would you please put your watch, keys and other metal article into this basket before you go through the security gate? ? Do you have any metal objects on you? ? Would you put your luggage on the conveyor belt and have it X-rayed?

6. Making Hotel Reservation ? 我想预定四个晚上的套房。

I’d like to make a reservation for a suit for four nights. ? 我能订一间单人间吗，从9月21日住到10月2日

Can I book a single room from 21st of September to the 2nd of October, please?

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? 我想知道未来三周你们这里有没有空房间？

I wonder if you have any vacancies for the next three weeks.

? Is it possible to make a reservation for May 20 in your hotel? 7. Checking In and Out At A Hotel

Check in ? Good evening, my name is Bryan Lee. I have a confirmed reservation. ? I’d like a room for the night. I didn’t make any reservation. Do you have anything available?

? I prefer a double room. How much is the room?

? I need a conference room to accommodate twenty people comfortably. ? You’re sure that will leave me enough time to check in?

Check out ? I’d like to check out now. Would you get my bill ready? My name’s Peter Johnson in Room 801.

? I will pay by credit card. Do you take Master?

? Could you explain what these items in my bill refer to?

? There must be some mistake on the itemized bill. I didn’t make any calls.

? Will you make out two separate bills for me? You see, I pay for my meals and my company pays for the room.

? Do you have a coach service to the airport? How often does the coach leave?

? Can I change money in the hotel? I’d like to change some US dollars into local currency.

? What is the exchange rate?

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