浙江省2012年高考英语仿真模拟试卷8

高考资源网（ www.ks5u.com），您身边的高考专家

C .satisfied customers catch more attention D. well-treated customers promote business

51. The writer mentions ―phone rage‖(Paragraph 3)to show that ________. A. customers often use phones to express their anger B. people still prefer to buy goods online C. customer care becomes more demanding D. customers rely on their phones to obtain services 52. What does the writer recommend to create customer delight? A. Calling customers regular. C. Delivering a quicker service.

B. Giving a ―thank you ―note. D. Promising more gifts.

53. If a manager should show his empathy (Paragraph 6), what would be probably said? A. ―I know how upset you must be.‖ C. ―I’m sorry for the delay.‖

B. ―I appreciate your understanding.‖

D. ―I know it’s our fault.‖

54. Customer delight is important for airlines because ________. A. their telephone style remains unchanged B. they are more likely to meet with complaints C. the services cost them a lot of money D. the policies can be applied to their staff 55. Which of the following is conveyed in this article?

A. Face-to –face service creates comfortable feelings among customers. B. Companies that promise more will naturally attract more customers. C. A company should promise less but do more in a competitive market. D. Customer delight is more important for air lines then for banks.

D （原创,文章选自英语情感小说）

On Sundays my father always wore that dull gray apron – the one with the race cars all over it. The ritual began after breakfast when Dad always announced: \ahead everyone. I'll take care of the dishes!\the suit coat he had worn to church that morning. Up went the shirtsleeves. On went that apron. For the next hour Dad did the dishes, singing ballads like \Had a Hat When I Came In\and \

I suppose it was strange for a boy's father to wear an apron – even one with race cars – but I

欢迎广大教师踊跃来稿，稿酬丰厚。 www.ks5u.com

高考资源网（ www.ks5u.com），您身边的高考专家

never thought much of it until the day that Dad broke with tradition. It was the last Sunday in August. My father seemed in an expansive mood as we walked home from church together.

\The birds and the bees? A new bike? A part-time job?

\comes a time in every boy's life when he must take on responsibilities.\This was important. I might even get to back the car out of the driveway.

\

\\today, I want you to do the dishes on Sunday morning so your mother and I can work the crossword puzzle together.\

\

\

I started to say something about a man's job or woman's work, but I knew immediately that my protests would fall on deaf ears.

I didn't taste a bit of breakfast that morning. Dad seemed in a jovial mood as he described an exceptional Yankee game seen through the eyes of Mel Allen on the radio last night.

\wall,\climb in right out of the stadium.\cloud formations. I tried to imagine Mickey Mantle wearing an apron.

Suddenly, everything grew quiet. My sister began to clear the table. My brother was scraping the last of the egg from his plate. And then that ancient family ritual that had filled so many Sunday mornings came to an end. My father announced: \

\\

My brother and sister stopped cold. So this was what my life had come to. A dark angel sat on my left shoulder and reminded me that I could hit a baseball farther than anyone in my class. I could bench-press my weight. I knew three declensions in Latin, the language of Caesar. Ask me to run through a rainstorm. Command me to ride the roller coaster – backward. These things I would do. But I could never do those dishes. There was nothing left but to refuse.

People often say there is a special chemistry between a father and a son. He came back into the kitchen just as I was about to storm out. He had loosened his tie and rolled up the sleeves of

欢迎广大教师踊跃来稿，稿酬丰厚。 www.ks5u.com

高考资源网（ www.ks5u.com），您身边的高考专家

his shirt – ready to relax. In his right hand was the old apron.

\want you to have this, Tommy. It'll keep your clothes from getting wet.\And before I could mount a protest, he had put the thing on me. \this.\

With that he disappeared into the Sunday paper. I looked down at the plastic. It had seen better days. I could see my dad reaching for the dishes. The dark angel flew off. Soon I was singing about Mrs. Murphy's chowder. The words came out of nowhere. And out of nowhere I knew the kind of man I wanted to be.

56. What can be inferred from the first paragraph?

A. The author’s family usually had breakfast after going to church on Sundays. B. Father was not willing to wash dishes.

C. Mother would wash dishes together with father. D. Mother used to do the dishes alone.

57. What did the author think of washing dishes at first? A. It’s natural for a man to wash dishes . B. Washing dishes was women’s work.. C. Parents should wash dishes.

D. Children should help their parents wash dishes. 58. Which of the statements is Not true?

A. The author would rather run through a rainstorm than wash dishes at first. B. Mickey Mantle would wash dishes for the author. C. Father set a good example to the author. D. The author understood his father at last.

59. Which of the following words can best decribe the author’s father? A. successful B. humourous C. responsible D. generous 60. What can be the best title for the pasage?

A. Father’s Love B. Father’s Apron C. Father’s Responsibility D. Father’s Influence

第二节:任务型阅读 (原创，文章改编自中国日报)

下面文章中有5处（第61~65题）需要添加小标题。请从以下选项（A、B、C、D、E和F）中选出符合各段意思的小标题，并在答题纸上将相应选项的标号涂黑。选项中有一项是多

欢迎广大教师踊跃来稿，稿酬丰厚。 www.ks5u.com

高考资源网（ www.ks5u.com），您身边的高考专家

余选项。

A. Arguments are pointless.

B. Your parents only want what's best for you.

C. Everyone's opinion matters only as much as you want them to. D. You learn by doing.

E. Your emotions are under your control.

F. You aren't stuck in any situation.

Life is the greatest teacher

There always comes a moment when I wonder where I will end up and this moment always serves as a strong motivation for me to learn life lesson. I've learned a great many things, but these are the lessons that I wish I'd learned earlier:

61. _________

There was a time when everyone's opinion was mine as well. Whatever preferences I formerly held were dashed in the face of another's. This most likely came from a need to please others.Remember that your opinion matters just as much as the next guy's, whether they make more money than you or are less popular than you. Everyone's opinion holds the same weight. 62. _________

Drama, chaos, and emotional unrest — these were what took up most of my time as a teenager. If I had heard someone said bad things behind my back, I'd be angry. Go crazy. Looking back on those tantrums now, I'm not too surprised. After all, when you have little self control, anything is possible.The lessons here is, remain aware of how you react. 63. _________

Will one small quarrel among friends decide the fate of the entire universe? In my world it felt like it. I just wanted so much to be right and for them so much to be wrong. But in the end, it only resulted in me wasting my time and in the other person storming off in frustration.Is there really a point to arguing? Unless it's absolutely necessary, I've learned that it's better to hold your breath on things you can't control at all.Arguing to change someone's mind is one of them. 64. _________

I'm not saying every parent wants what's best for you (there are outliers), but in general, parents do what they do for you in your best interest.My parents used to make me do the dishes, cook dinner, sweep the floors, mow the lawn, take out the garbage… the list goes on and on. And at every turn, I'd whine and complain. I'd eventually end up doing it.Now, I honestly see the value in having learned those skills. I can efficiently cook and clean up after myself.

65. _________

Whenever I’d lose a friend, get an awful grade, or disappoint my parents, I stewed in my own muck. Waiting for the bad moments to go away seemed to be the only solution. Fortunately, I know now that you don’t have to be stuck in bad situations.You can go out and create better ones.It all depends on perspective; on how you see the situation. Viewing everything as a learning experience makes life more pleasurable, even during the hard times.You aren't stuck. You can move on.

I'm glad to have learned these lessons the way I did. Each experience helped shape me to become a better person. I don't know if any young people are reading this, but if they are, I'd like to say this:\

欢迎广大教师踊跃来稿，稿酬丰厚。 www.ks5u.com