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Unit 6
Lead in > Task 1
Basic listening practice
CDACB
Listening in > Task 1
ABAABAA
Listening in > Task 2
BCCAD
Listening in > Task 3
CAACB
Let's talk > Task 1
(1) 900
(2) customer calls
(3) 70
(4) human resources
.
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(5) supported
(6) customer-facing
(7) place
(8) two
(9) right people
(10) realistic
Let's talk > Task 2
(3) Candidates have a telephone interview that would last somewhere in the region of 15 minutes.
(2) Candidates come to have a tour of the centre. They get to see the role, see how it feels, and feel the culture of the company.
(1) Candidates complete an application form.
(4) Candidates have a two-hour assessment consisting of a role-play which looks at their customer service ability and a competency interview.
Let's talk > Task 3
Further listening and speaking > Further listening >
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Task 1
(1) coast
(2) impressed
(3) shipping company
(4) cargo
(5) communication skills
(6) essential
(7) asset
(8) team spirit
(9) her age
(10) her parents
Further listening and speaking > Further listening >
Task 2
BAABA
Task 3
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CCBAD
Further listening and speaking > Viewing and speaking >
Task 1
(1) selection
(2) pressure
(3) marketing
(4) interview
(5) business
(6) nervous
(7) laugh
(8) redundant
(9) difficult
(10) sacking
Further listening and speaking > Viewing and speaking > Task 2
略
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