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[Pause]
Nowlisten,andfillinthespaces. [Pause] Man:
Hi,Janet.ThisisAlan.I'vejusthadaninterestingconversationwithamanfromElectrolin.ItshouldreallRbefollowedupwithavisitorsomething-butI'monholidaRfromtomorrow,socouldRoudoitforme?
Woman: Sure.IsheinterestedintheaccountancRpackage? Man:
Iwishhewere!Forthetimebeing,he'sonlRaskingaboutacustomerdatabase.Somethingtokeeparecordofcontactsandactiontaken.
Woman: OK.Who'sthecontactperson?Isitthesalesmanager? Man: Notthistime.It'sthenewcommunicationsdirector,SteveMcCormack. Woman:
OK.ThefirstthingtheR'llwanttodoislookatit,soI'llgivehimaringandsuggesthecomeshereforaproductdemonstration.
Man: That'sagoodidea.CanRouarrangeitbeforeIgetback?
Woman: Ishouldthinkso.Howurgentisit?ShouldIcontacthimimmediatelR? Man:
wouldn'tsaRit'stopprioritR.Morelikemedium,I'dsaR.GetintouchwithhimwhenRou'vegottime.AnRwaR,uh,thanks.BRefornow.I'lltalktoRouagainsoon.
[Pause]
Nowlistentotherecordingagain. [Pause]
ConversationTwo. Questions5to8. Lookatthenotesbelow.
RouwillhearasalesrepresentativephoningacolleagueatHeadOffice. Rouhave15secondstoreadthroughthenotes. [Pause]
Nowlisten,andfillinthespaces. Man: WhitewaRCRcles.PhilMoore,Sales. Woman: Hello,Phil.It'sme-Sandra. Man: Hi,Sandra.WhatcanIdoforRou? Woman:
We'vejustgotthesalesliteraturefortheParistradeshowneRtweek,andthere'ssomeproblems.CanRougetitsortedoutforme?
Man: Goahead. Woman:
Firstofall,weneedsomemorecataloguesforracingwear.There'salotofinterestinit,especiallRtheshortsandshoes.
Man OK.Er,thirtRenough? Woman:
Thatshoulddoit.AndRouknowthelittlepull-outleafletforthenewchildren'scRcles?Well,there'samistakeonthethirdpage.Thespecificationsforthewheelsarewrong.
Man: Oh,that'sbad.We'llchangethatandgetRounewcopiesbRtheweekend.AnRthingelse? Woman:
Erm...Res,thetouringcRcles-thelightweightones-Ican'tfindanRpricelistsforthem.PleaseaskiftheR'vebeensentout.
Man: OK.AndareRouallrightfororderforms? Woman:
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No!Thanksforremindingme.We'reshortofformsforspareparts.CouldRousendussomemore?
Man: Right,gotthat.
Woman: Ah,that'sitthen.Thanks,Phil. [Pause]
Nowlistentotherecordingagain. [Pause]
ConversationThree. Questions9to12. Lookattheformbelow.
RouwillhearacustomertelephoningacompanRaboutadeliverR. Rouhave15secondstoreadthroughtheform. [Pause]
Nowlisten,andfillinthespaces.
Woman: Hello,A-P-TOfficeEquipment. Man:
Hello.ThisisJohnRaRmond,fromPlanetDesignShops.I'mcallingaboutourorderforasecuritRcamera.It'sbeingdispatchedtomorrowandthedriverwillneeddeliverRinstructions.
Woman: OK... Man:
Addressfirst-theorderconfirmationgavetheretailparkasthedeliverRaddress,butRourinvoicehasourcentralbranch.
Woman: Oh... Man: That'snotwherewewantittobedelivered.Theconfirmationwasright. Woman:
OK.Man:Now,parking...thespacesoppositetheshoparefordisableddriversonlR,soRourdrivershouldusetheloadingareawhilehesetsuptheequipment.
Woman: I'vegotthat. Man: We'llhavepaRmentreadRforRou. Woman:
That'sfine.Thanks.I'llmakeoutareceiptforthedrivertogiveRouwhenhemakesthedeliverR.WillRoubepaRingbRcheque?
Man: Res.
Woman: AndRouhavesomethingforthedrivertocollect,Iunderstand. Man: Res.We'vecometotheendoftherentalperiodonourphotocopier-we'veboughta newmodel,sotheoldone'stobereturned.
Woman: Right,thedriverwillcallRoutomorrowwithadefinitetime... [Pause]
Nowlistentotherecordingagain. [Pause]
ThatistheendofFartOne.Rounowhave20secondstocheckRouranswers. [Pause]
PartTwo.Questions13to22.
SectionOne.
Questions13to17.
Rouwillhearfiveshortrecordings.
Foreachrecording,decidewhatactionthespeakerisproposing. Writeoneletter(A—H)neRttothenumberoftherecording. DonotuseanRlettermorethanonce.
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AfterRouhavelistenedonce,replaRtherecordings. Rouhave15secondstoreadthelistA-H. [Pause]
Nowlisten,anddecidewhatactioneachspeakerisproposing. [Pause] Thirteen Man:
We'velookedatvariousmeasuresandwe'llbemakingrecommendationstoseniormanagementneRtweek.WethinkthecompanRshouldconsiderintroducinganeveningshifttomaintainseventRpercentcapacitRonallthemachines.We'realsoawareofthehold-upsonthepackagingline,andwe'dliketobringinanadditionalmachineandsplitthelineintwo.That'llspeedthingsup.WedidconsiderbonusschemesforcertaincategoriesofemploRee,butdecidedthatthiswouldn'thavesufficientimpact.
[Pause] Fourteen Woman:
WhenwefirstacquiredthefactorRpremises,therentwaswellwithinourmeans.ButbecausethatareaofthecitRhasdevelopedmorequicklRthanothers,it'snowaprimesiteandthecostofretainingithasrisenaccordinglR.Infact,wewouldmakeconsiderablesavingsbRrelocatingtotheindustrialestateontheothersideoftown,whichwouldimproveproductdistribution,anRwaR.Asecondsuggestionistovacatethetopfloorofthebuilding-wedohavefewerstaffnow.
[Pause] Fifteen Man:
AsRouknow,weadoptedvariousmeasuresthreeRearsagowiththeaimofboostingsales.WemanagedtoincreaseoutputandcutcostsbRintroducingnewmachines.Wealsocutourprofitmarginsstillfurther.Buteventhoughwewereabletolowerpricesasaresult,I'mafraidwestilldidn'tmeettargets.ThedemandforthisparticularcommoditRjustisn'tthereanRmore,soweshouldstopproductionassoonascurrentcontractseRpire.
[Pause] SiRteen Woman:
IthinkRouranalRsisofthesituationiscorrect.TheproductisalreadRdoingverRwell,butdemandhasn'tpeakedRet,bRanRmeans.Andifwewanttotakefulladvantageofaboom,we'vegottostepupourpromotionandhavemechanismsinplacetoincreasemanufacturingcapacitRifnecessarR.Andthatmeanswe'llneedadditionalfundingbeforelongSo,let'sstartapproachingpeoplewho'veeRpressedaninterestinusinthepast.
[Pause] Seventeen Man:
TwoorthreeRearsagotherewereten,oreventwentR,applicantsforeverRjobweadvertised,butthingshavechanged.UnemploRmentingeneralisrightdownandeverRone'scompetingforworkersnow,especiallRskilledlabour.Ifwewanttogetgoodpeople,andretainthem,we'llhavetoofferabetterpackage.I'mnotsuggestingweputwagesupRet;IthinkweoughttotrRotherthingsfirst,likeone-offwelcomepaRments,relocationallowances,and,possiblR,loRaltRbonuses.
[Pause]
Nowlistentotherecordingsagain. [Pause]
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SectionTwo.
Questions18to22.
Rouwillhearanotherfiverecordings.
Foreachrecording,decidewhatthespeaker'sreasonwasforacceptingtheirpresentjob. Writeoneletter(A—H)neRttothenumberoftherecording. DonotuseanRlettermorethanonce.
AfterRouhavelistenedonce,replaRtherecordings. Rouhave15secondstoreadthelistA-H. [Pause]
Nowlisten,anddecidewhateachspeaker'sreasonwasforacceptingtheirpresentjob. [Pause] Eighteen Man:
IwasactuallRquitehappRwhereIwas,butwhentheopportunitRcamealongtoworkforTindalPs,Ithought,Ican'tsaRno,canI?Ofcourse,theeRtraI'mearningnowgoesontraveltowork,butIstillreckonitwasagoodmove,becauseifIdecidetochangejobsinthefuture,I'llonlRhavetosaRIworkforthem,andanRothercompanRinthisfieldwillbegladtotakemeon.
[pause] Nineteen Woman:
Iwaslookingtomoveintoamanagerialrole,andappliedforjobsalloverthecountrR,asIwaspreparedtoliveanRwhere.TomRsurpriseIgottwooffers,bothfromprettRwell-knowncompanies.TherewasverRlittletochoosebetweenthem,butmRworkingenvironmentisverRimportanttome,andthisplacehadjustbeencompleted.ThesalarRwasn'tquitesogood,butIfeltthatthebenefitsoutweighedthedisadvantages,soIcamehere.
[Pause] TwentR Woman:
OnthewholeIwashappRwhereIwas,workinginanew,verRwell-designedbuilding,nicecolleagues,andthecompanRprovidedplentRoftraining.ButIwasstuckbehindadeskalldaR.ThenIsawtheadformRpresentjob-similarfieldofwork,justadifferentwaRofdoingit-anddecidedtoapplR.NowI'montheroadmostofthetime,meetingpeople,andIgettogoabroadaswell,whichisgreat.
[Pause] TwentR-one Man:
WhenIapplied,IdidacrashcourseinacomputerprogrammeIhadn'tusedbefore,becausetheadvertsaidknowledgeofitwouldbeanadvantage.Thathelpedmegetthejob,soitwasmoneRwellspent.ThepaR'snobetter,butwithshareoptionsandthingsontop,itwasworthchanging.ImisstheplacewhereIusedtowork,though,whichwasinconvenientbuthadcharacter.RoucertainlRcan'tsaRthataboutthesemodernofficeblocks.
[Pause]
TwentR-two Woman:
Thejobwasgettingmoreandmoredemanding.Andwiththecommutingontopofit,IhadverRlittletimeforotherthings.MRnewjobisbasedjustasfarfrommRhome,buttheadvantageisthedirectraillink,whichmeansIspendhalfaslongtravellingtowork.I'mdoingmuchthesameasbefore,organisingatrainingprogramme,thoughnowit'sforacompanRinadifferentsector.
[Pause]
Nowlistentotherecordingsagain.
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