Days Inn China English Language Manual

对不起，这个位置已经被预订了，这个桌子您看可以吗？ 17. Your table is ready now. 你的座位已经准备好了。 18. Here’s the menu. 这是您的菜单。

(Waiter/Waitress) Greeting问候 19. Good morning / afternoon / evening. 早上好/下午好/晚上好！ 20. How are you? Fine, thank you. 你还好吗？我很好，谢谢您！

21. Welcome to The……(restaurant’s name)

欢迎光临…….餐厅！

22. Welcome back. It’s nice to see you again. 欢迎您再次光临，很高兴再次见到您！

Taking an Order点单

23. May I take your drink order now? 现在我能为您点饮料了吗？ 24. May I repeat your order, sir/ma’am? 我能重复一下您的点单吗？

Giving information about food提供菜品信息25. We have ... ... for today.

Page 25 of 74

今天我们有….. 26. Today’s special is...... 今天的特色菜是……

27. We offer a la carte and a set menu. 我们提供零点和套餐。

28. We have a buffet for RMB ... yuan. 自助餐的价格是……

Telling the guest an item on the menu is not available today 告知客人菜单上的菜品今天暂无供应

29. I’m sorry; we do not have any---------- today. May I suggest ….? 非常抱歉，今天这道菜没有了，我能向您推荐另一道菜吗？

Finding out how the guest wants a dish prepared 询问客人对菜品的要求

30. How would you like your steak done? Well done, medium, or rare? 您需要几成熟的牛排呢？全熟、五成熟还是三成熟？ 31. How would you like your eggs done/prepared?

Sunny-side up, poached, over easy, or scrambled. 您的鸡蛋需要单面煎、煮、双面煎还是炒呢？

32. How would you like your drink, with ice (on the rocks), with lemon/lime? 您的饮料需要加冰（净饮）/加柠檬/酸柠檬吗？

Page 26 of 74

Recommending food to the guest 向客人推荐菜品 33. Perhaps you would like to try........... 您愿意品尝一下……?

34. I would recommend ... ... to you. It is very good/It is delicious. 我向您推荐….. 这道菜。它的味道非常好！

35. May I suggest ... ... ? It is a Chinese specialty/It is the chef’s specialty. 我能向您推荐这道菜吗？这是我们中国的特色菜/厨师长拿手菜。 36. That’s our chef’s recommendation.

这是我们厨师长特别推荐的菜。

Serving the food 席间服务

37. Excuse me, sir/ma’am. Here is your breakfast/lunch/dinner/drink/dessert. 先生/小姐抱歉打扰一下，这是您的早餐/午餐/晚餐/饮品/甜品。 38. Enjoy your meal. 用餐愉快！

Finding out if everything is all right 询问客人意见 39. How is everything? 今天的菜还满意吗？

40. How is your breakfast/lunch/dinner? 您的早餐/午餐/晚餐还好吗？ 41. Would you like dessert/coffee/tea? 您对今天的甜点/咖啡/茶还满意吗？

Page 27 of 74

42. May I get you anything else?

我还能帮您拿些什么吗？

Presenting the bill/check 付账

43. Would you like to put the check on your hotel bill? 您是挂房帐吗？

44. Could you please sign here? 请在这签名。

45. May I have your name and room number, please? 方便告诉我您的全名以及房间号码吗？ 46. Here’s your bill, sir. 这是您的帐单，先生。 47. Your change, ma’am. 小姐，这是找您的零钱。

48. Thank you and have a nice day/evening. 谢谢您，祝您今天过得愉快！

Handling a complaint 处理投诉

49. How is everything, sir? May I help you? 先生，一切还好吗？我能帮助您吗？ 50. I will get you another one. 我马上给您换一份。

51. I’ll talk to the chef and see what he can do.

Page 28 of 74