酒店房务总监工作岗位描述(中英文)

Occupational Health and Safety Responsibilities职业健康和安全职责 ? Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same 熟悉职业保健、安全职责相关政策和程序，以确保所有程序能得以安全地执行，并在职业保健和安全职责方针的指导下确保行为落到实处。 ? Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures 了解并坚持职业的、健康的、安全地立法、政策和程序 ? Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly 熟悉酒店安全，急救，消防，和紧急情况的处理程序，并能正确的使用相关的设备 ? Initiate action to correct a hazardous situation and notify supervisors of potential dangers 及时对危险的情形采取补救措施，并对主管通报存在的潜在危险 ? Log security incidents and accidents in accordance with hotel requirements 按酒店的要求，记录安全事故和意外事故 Key Competencies 主要能力 ? Drive For Results 关注结果 Compete against a standard of excellence by setting Key Tasks 主要任务 high performance standards and pursuing aggressive goals 通过设立较高的成绩标准并追求积极进取的目标，力争达到优秀的标准 ? Strive for constant improvements and takes responsibility for achieving business results and persevere Copyright InterContinental Hotels Group

Last Updated: August 23, 2013

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despite obstacles 争取每时每刻的进步并为达到营业结果负责，不论障碍有多少都要坚持 Courage and Conviction 勇气和信念 ? Use your beliefs and values to benefit the success of the business 运用自己的优势使酒店取得成功 ? Take calculated risks 勇于承担风险 ? Constructively challenge the views and opinions of others and question your own assumptions 勇于提出建设性的观点和想法，澄清假设 ? Take on board new ways of thinking 创新思维 ? Take personal ownership for action 积极主动的行动 Understanding the Market 了解市场 ? Seek knowledge on different aspects of internal and external marketplace and inquire about underlying aspects of the business 寻求内部和外部的市场定额获取更多的生意 ? Gather information from a variety of sources to establish the different facts affecting the business 收集全面的资源信息获取生意 ? Demonstrate an understanding of issues relevant to the business and keep your knowledge up to date including legislative information 明确和更新全面的合法信息 ? Stand back and think about the broader perspective in Copyright InterContinental Hotels Group

Last Updated: August 23, 2013

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Strategic Thinking and Innovation 策略性的思维和创新 order to visualize the way forward 思维宽广 ? Think about he future and create innovative ideas in order to maximize market opportunities 预见性和创新的观点以扩大市场 ? Recognize the need for new and modified approaches which will benefit the business 识别有利生意的需要 Customer Focus 顾客关注 ? Build and maintain positive relationships with all customers and guests in order to exceed their needs 与酒店内外宾客建立并保持良好关系 ? Take action to address these needs in order to exceed their expectations 了解预知并满足客人需求 ? Create a positive hotel image in every interaction with internal and external customers 创造积极的酒店形象 ? Champion hotel brand standards 遵守酒店品牌标准 ? Ensure your direct reports have current guest focused standards and procedures which are used effectively for training purposes 确保下属熟知酒店的政策和程序。 Understanding People 了解员工 ? Demonstrate an insight into the behaviors and interests of individuals and use this knowledge to motivate people 观察员工的行为表现激励整个团队 Copyright InterContinental Hotels Group

Last Updated: August 23, 2013

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? Understand human behavioral trends in the marketplace and use this to take initiatives 熟知人力资源市场的趋向 Working within Organizations 紧密联系组织 ? Regularly read to understand the relationships within the business and other organizations such as customers and suppliers and use this knowledge to predict situations and influence outcomes 和生意伙伴和其他相关组织保持良好关系获取预见性资料 ? Demonstrate a flexible and mature management style and adapt your actions to influence others to achieve results 灵活和成熟的管理以达到成效 ? Adhere to InterContinental Hotel Group Corporate Code of Conduct 履行洲际酒店集团的政策和程序 Impact and Influence 影响力 ? Promote your ideas persuasively, and shape the opinion of subordinates and overcome resistance 有力倡导观点，并劝说下属接受意见，并能克复其间的阻力 ? Build consensus for action and negotiate mutually beneficial solutions to problems 建立讨论相互协商机制解决问题 Leading to Win 迈向成功 ? Inspire your teams to achieve and exceed the overall business objectives 鼓励推动整个团队迈向成功 ? Communicate a compelling vision and crate enthusiasm and commitment 沟通酒店目标积极的承担义务 ? Motivate a broad range of people through changing Copyright InterContinental Hotels Group

Last Updated: August 23, 2013

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