酒店房务总监工作岗位描述(中英文)

酒店房务总监工作岗位描述

JOB TITLE: Director of Rooms / Rooms Division Manager 职位： 房务总监 AREA/DEPARTMENT: Rooms Division/Front Office 部门： 房务部/前厅 JOB BAND: 3 职务级别： 3 HOTEL LEVEL: IV - V 酒店级别： 5 REPORTS TO: Hotel Manager/ Resident Manager/ General Manager 直属上级： 酒店经理/驻店经理/总经理

POSITIONS SUPERVISED: Front Office Manager/ Executive Housekeeper/ Spa Manager /

Laundry Manager/Transportation/Public Area Department

直接下属： 前厅经理/行政管家/温泉中心/洗衣房经理/车队/公共区域部 JOB SCOPE: Under the general guidance of the General Manager, or delegate,

within the limits of established InterContinental Hotels Group and local hotel policies and procedures, oversees and directs all aspects of Front Office, Housekeeping, Laundry operations and Recreation and Health Club operations. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and

Service of the InterContinental Hotels Group and the brand ethos.

工作范围： 服从总经理和其他行政委员的全面指示，遵守和执行洲际酒店

集团和当地酒店的政策和程序。负责和监管前厅部，客房，洗衣房，健身房的有效正常运行。发扬洲际酒店集团以信任、诚实、尊重、团队、服务为五个核心价值的公司文化和品牌精神。

TESTIMONIAL: I hereby confirm having read the duties and agree to perform these duties as set out in the Job Description to the required standards.

证明: 我确认细读了所有职责，同意按照工作职责的要求工作并到达所规定的标准。

Signature签名: ……………………………………………………………………………………………

Date日期: ………………………………

Copyright InterContinental Hotels Group

Last Updated: August 23, 2013

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Key Responsibilities 重要职责 ? Supervises the overall activities of Front Office, Housekeeping, Laundry, Spa Center and Public Area 监管前厅，客房，洗衣房，温泉中心和公共区域部的全面运作 ? Monitors the personnel of these operations to ensure guests receive prompt, cordial attention and personal recognition 监管所有的员工确保客人得到快捷，热情周到的服务和重视 ? Ensures staff, particularly guest contact personnel, are familiar with Priority Club members, known repeat guests and other VIPs and provide special attention and recognition 确保相关的前线员工熟悉并给予贵宾会员，回头客人的特别关注 ? Coordinates exchange of pertinent information between departments within the Rooms Division and directs exchange of information with other departments, notably, Engineering and Security 协调部门之间的变更信息 ? Consults with Department Heads and General Manager on an ongoing basis to improve business conduct 与部门经理和总经理共同协商以便提高和改善酒店生意 ? Assumes overall responsibility for maintaining presentation standards to ensure facilities and equipment are clean, in good repair and well maintained 确保酒店设施设备干净整洁和正常的维修保养和保持酒店品牌标准 ? Schedules and regularly conducts routine inspections of areas under control 有计划的检查各个部门的运作 ? Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of Room Division employees 确保所有房务部门员工有良好的仪容仪表，个人卫生 ? Conducts comprehensive monthly departmental meetings to include review of procedures and events which warrant special handling and detailed information 举行整个部门月会包括总结运作和宴会方面的特别方案 Copyright InterContinental Hotels Group

Last Updated: August 23, 2013

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? Promotes Inter-hotel sales and in-house facilities 推广酒店和酒店设施的销售 ? Monitors and controls the inventories for operating equipment and supplies 监查和控制相关设备的盘点 ? Communicates to the General Manager to his/her delegate, and other Department heads, all information likely to be of interest to them 保持和总经理，行政委员会的紧密沟通和汇报 ? Monitors and controls the Room Division Operation in the areas of revenue expenditure, profitable and performance against budget 控制和检察房务部门的成本花费，争取最大的赢利 ? Carries out other tasks as assigned 履行其他分配任务 Human Resource Responsibilities人力资源职责 ? Works within the company’s Human Resource Framework to ensure the departmental performance of staff is productive. Duties include: 在公司人力资源结构框架中工作，确保部门员工的工作表现，主要职责包括： o Planning for future staffing needs 计划未来员工需求 o Recruiting in line with company guidelines 为企业招聘员工 o Preparing detailed induction programmer for new staff 准备新员工的详细计划 o Maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation 保证部门执行对顾客的全面关注并遵循程序和标准 o Ensuring training needs analysis of Rooms Division staff is carried out and training programmer are designed and implemented to meet needs 确保所有员工的培训需求都得到了执行，并且培训的计划的设计和执行都满Copyright InterContinental Hotels Group

Last Updated: August 23, 2013

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足了所有需要 o Maintains training records for all direct reports and ensures they do the same for their staff 保留所有的培训记录并确保整个部门一致执行 o Conducting probation and formal performance appraisal in line with company guidelines 根据公司方针组织试用期评估和正式工作表现评估 o Coaching, counseling and disciplining staff, providing constructive feedback to enhance performance 指定，商谈和纪律管理员工，给予有建设性的回复意见提高员工的工作 o Overseeing and reviewing work schedules to ensure they maximize productivity in line with labor codes 监管和确保有效的工作程序提高员工生产力 o Approve all leave, after considering hotel occupancies 根据酒店运作情况合理安排假期 o Regularly communicating with staff to maintains good relations 时常与员工沟通，建立良好关系 Financial Responsibilities财务职责 ? Prepares the Rooms Division budget 制定房务部门的预算 ? Controls and analyses, on an on-going basis, Rooms Division costs to ensure performance against budget 有效的控制和分析部门成本确保赢利 ? Participate in the preparation of the hotel’s Strategic Plan, Marketing Plans and Goals Program 参与酒店一些策略计划，市场分析和其他工作目标 Copyright InterContinental Hotels Group

Last Updated: August 23, 2013

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