剑桥商务英语中级习题集(2010年春季)参考答案

WRITING

Sample B Dear colleagues, I am writing to inform you that everyone being involved in software development will need be provided with an identity card by the service team on next Monday. Due to stolen data the head office decided to prevent unauthorised access to data this way. Regards, Alex Thierry Band 4 All points are addressed, and the register and format are on the whole appropriate. The range and accuracy of language are generally good, and the reader would be clearly and fully informed.

PART TWO Sample C Sample D Report on staff turnover Introduction This report aims to explain the high staff turnover 2008 in Parkside and to propose measures to improve staff loyalty. Findings The figures clearly show that the high number of staff leaving the stores is a problem that only affects the Parkside store in 2008. While staff turnover in the Highgate store remained on a low level the number of staff leaving Parkside shoot up from 5 to 20. This unfortunately has a bad impact on customer service. Research amongst staff revealed their requirements. Firstly staff requires more training what would also benefit the company as the service is likely to improve. Another good idea is the introduction of a bonus scheme for valued staff that would improve staff loyalty. Unlike the mentioned proposals the request for a longer annual lave could not be met. Recommendations It is recommended to offer both the requested training opportunities and a bonus scheme for valued staff. Band 5 All content points are clearly covered, and the report is well organised with good cohesion. Both the register and format are consistently appropriate. Generally, the language used is accurate, and a good range of structures and vocabulary is demonstrated.

LISTENING

PART ONE

1 (THE) LAST QUARTER 3 CURRENT 4 LOSSES

2 (THE) LONG(-)TERM

5 SECOND STAGE

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6 (A) PENALTY (CLAUSE) 7 UNSKILLED 8 (ANOTHER)/(A)/(THE) CONTRACT 9 (SOFTWARE) ENGINEER 10 (THE) TIMING 11 (THE) HARDWARE 12 OBJECTIVE(S)

TEST 11

WRITING

Sample B To: all staff From: Karen Miiller / Sales Manager Date: June 2nd, 2007 Subject: Department Transfer Dear Colleagues, I would like you to know that I will leave this department in order to take over a new job in the purchasing department. My new employment will start on July 1st, 2007 and my main duty will be to negotiate supply contracts. Thank you. Karen Band 5 The candidate has fully addressed all the content points. The language is natural and well controlled in its usage. The overall effect on the reader is very positive.

PART TWO Sample C Sample D We have the following facts to consider: - village store with ￡20,000 very low profit Decision: there are to many shops within this area, which provide the same choice of products. - town-centre store quite profitable with ￡130,000, we didn’t expect such good figures. This shop is well placed in a busy shopping zone with also a lot of tourists. - out-of-town superstore very successful with an excellent profit of ￡250,000. This shop profits from enough parking places in front of the store and different shops and outlets arround. If we have to close a store in our region, I would propose to give up the village store. Regarding new service in the other shops I would imagine that an internet access would be interesting for our customers. This service doesn’t exist around and could shorten waiting times for escating people. Band 4

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The candidate has addressed all the content points, using a good range of appropriate vocabulary and structures. The report is well organised and generally accurate. The overall effect on the reader is positive.

LISTENING

PART ONE 1 JOBSPLAN 2 CURRENT REPORTS 3 (THE) APPENDIX 4 (THE) HEAD OFFICE 5 (THE) DISCOUNT SHOP 6 DELIVERIES 7 SURVEY 8 TAX BENEFITS 9 SHAREHOLDERS(‘) 10 VIP LOUNGE 11 SOUND SYSTEM 12 EVENTS

TEST 12

WRITING

PART ONE Sample A Sample B I am writing to suggest that we could buy an overhead projector I saw in an exhibition. It would be useful to do the presentations of the new products. The XP3 model has the latest technology and, if we order it soon, the supplier will grant us a 20% discount. Regards. Band 5 All points are covered, and language is controlled and concise, and demonstrates a wide lexical range. The register is consistently appropriate, as is the format.

PART TWO Sample C

Sample D This report aims to recommend a solution to the problems with Sorenson, one of our suppliers. We find that three essential problems should be paid attention to: Firstly, twenty-four times of late deliveries, much more than last year, has caused a lot of inconvenience. Secondly, we are dissappointed about their unsatisfactory quality of goods which almost made us lose our customers. Thirdly errors with invoices brought us a lot of trouble. It is concluded that Sorenson’s costs are nearly 30 per cent higher than those of our other suppliers. We recommend that we turn to other suppliers and make it a rule to check all invoices from suppliers in future. On the whole, we suggest a appropriate way to discuss it with Sorenson.

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Band 4

All content points are covered, and the report is well within the recommended word limit. Language is generally accurate, and good range is demonstrated. Both register and format are appropriate and the report is well organised.

LISTENING

PART ONE

1 INTERNATIONAL COMMUNICATION 2 BOARDROOM 3 FEEDBACK FORM(S) 4 GLOBAL PARTNERSHIPS 5 HEADED 6 TRAINING SESSION 7 CHANGE SUPPLIER 8 INSTALMENTS 9 INNOVATIONS 10 HUMAN RESOURCES/HR 11 TEAMWORK 12 MOTIVATION

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