剑桥商务英语中级习题集（2010年春季）参考答案

目 录

BEC中级参考答案 ...................................................................................................................... 2

TEST 1 .................................................................................................................................. 11 TEST 2 ................................................................................................................................. 12 TEST 3 ................................................................................................................................. 14 TEST 4 ................................................................................................................................. 15 TEST 5 ................................................................................................................................... 2 TEST 6 ................................................................................................................................... 3 TEST 7 ................................................................................................................................... 4 TEST 8 ................................................................................................................................... 5 TEST 9 ................................................................................................................................... 7 TEST 10 ................................................................................................................................. 8 TEST 11 ................................................................................................................................. 9 TEST 12 ............................................................................................................................... 10

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商务英语中级习题集2010版

参考答案 TEST 1

WRITING

PART ONE Sample A To: P. Jones From: Luisa Gambon Date: 21 November 2002 Subject: Lateness Mr Jones, I have noticed that you often arrive late for work ,especially on Monday mornings. As your colleagues are starting to complain about that, you understand that unless this habit changes,I will take disciplinary action against you. Come and see me tomorrow at 9 a.m.. in my office. Thank you Band 5 All content points are covered, using natural sounding language and a consistently appropriate tone.

PART TWO Sample C Report on customer complaints INTRODUCTION This report has the purpose of presenting the reasons for customer complaints in 2002. FIELDINGS The customer complaints received in 2002 were 300 in January .Then they increased to 540 in February because of the computer system’s breakdown. In March they fell to 230 because an improved order system was introduced. The reasons for complaints from January to March were analysed: Firstly the company received complaints for incorrect orders delivered .These errors were fewer in March. Secondly the time taken to deliver is too high ,but the company has planned to recruit new agents. Finally customers complain for the poor product quality. In order to solve this problem more quality controls are making. CONCLUSIONS 2

At the moment all customers aren’t satisfied but many measures have been taken to improve their satisfaction. Band 4

There is a satisfactory range of structures, with some errors, but these do not impede understanding. The content points are adequately covered, and the register is appropriate. The information is generally well organized, using headings and other discourse markers.

LISTENING

PART ONE 1 JAYE 3 OFFICE ASSISTANNT 5 EUROPE HOLIDAYS

7 MARKETING EXECUTIVES 9 INFORMATION PACK 11 FRONT HOTEL

2 CUSTOMER SERVICES 4 457.60

6 BUSINESS CARDS

8(THE) (COMPANY) LOGO 10 PARK HOTEL 12 NEW DESIGNS

TEST 2

WRITING

PART ONE Sample A To: All Staff From :Managing Director Date: 7 December Subject: Staff reward I would like to thank you for the contribution in increasing the company’s profit .The profit increased due to very hard work and long working hours. Each of the staff will receive an envelope with a reward on Tuesday .The reward is a trip to Hawaii ,and I hope that this will be the perfect reward. Enjoy! Thank you Band 4

All points are adequately covered and developed. There is an adequate range of language, though with some repetition.

PART TWO Sample C Introduction. The purpose of this report is to assess and recommend a taxi firm that will become our regular

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transporter. We will need them especially during next year trade fair and conferences. There are two firms to assess. Findings: As regards to Telecars we have a good references on them. It is very experienced traditional firm and is also very reliable. They provide 24-hours service that is useful during night meetings and negotiations. StreetlightCabs is brand new company and there are no references on them . But they provide long distance routes which we use very often and they are also cheaper. On the other hand they don’t have web page and so internet booking isn’t available. Conclusion: I recommend to choose Telecars because of their reliability ,long tradition and well trained staff. Band 4

All the content points are covered and are well organized. The range of language is good, and though some errors occur, these do not obscure the message. The register is appropriate.

LISTENING

PART ONE

1 TAKING MINUTES 3 CERTIFICATE

5 WORLDNET/WORLD NET 7 TRANSFER CALLS 9 TRADE FAIR 11 REVISED BUDGETS

2 13(TH) OCTOBER 4 CUSTOMER SERVICE 6 OUTSIDE LINES 8 (THE) EQUIPMENT 10 AFTER LUNCH 12 HEAD OFFICE

TEST 3

WRITING

PART ONE Sample A Dear colleagues, As I adviced you in our last meeting, there will be a visit from health and safety inspectors on Monday, 1st April from 9 a.m. until 15 p.m. The inspection is necessary for our quality management certificate. Please be prepared for the inspection by telling the staff to tidy up their workplace. Regards Band 5

All the content points are successfully addressed, with a controlled, natural use of language, and evidence of a wide range of vocabulary and structure.

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