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酒店对客服务之百问百答
The hotel guest service cent answer questions
在横店酒店中，客人的提问是没有一个固定的模式，范围也没有任何限制的，我们将最新收集到的客人常问话题汇总分析，分别汇总整理出酒店前厅对客服务100个问题，餐饮对客服务100个问题，客房服务对客100个问题等，内容囊括了横店各酒店设施设备及景区风土人情等几个方面。
In the Heading Hotel, the guest's question is not a fixed pattern, there is no limit to the scope of. We will go to the latest collection of guests often ask topic summary analysis, respectively collecting and sorting out the hotel front office customer service 100 questions, 100 catering to the customer service, room service customer 100 problems, the contents include the Heading the hotel facilities and scenic customs. 1、酒店到各景区的距离有多远？
1、How far is the distance from the hotel to the scenic spots? 2、哪儿有出租车？ 2、Where is a taxi?
3、酒店外面的街区上有到各景区的出租车服务？
3、On the street outside the hotel has a taxi service to the scenic spots? 4、酒店内有寄存行李的服务吗？
4、Does hotel offer service of leaving off luggage? 5、酒店前厅部提供此项服务
5、Hotel lobby of the Department to provide this service 6、酒店内哪个部门提供邮寄服务？
6、Which department in the hotel to provide mail service? 7、酒店前厅部提供此项服务
7、Hotel lobby of the Department to provide this service 8、酒店内哪个部门提供住客横店一日游？
8、Which department in the hotel offers a one-day tour of Heading? 9、酒店营销部提供此项服务
9、Hotel marketing department to provide this service 10、哪儿有卖小纪念品的商店？
10、Where is the shop for souvenir? 11、各景区都有卖小纪念品的商店
11、All scenic spots are selling small souvenirs shop 12、ATM机在酒店的哪个区域？
12、Where is the ATM in the hotel?
13、ATM机即银行自动取款机，目前酒店还没有此项服务。
13、ATM machine that the bank automatic teller machines, the current hotel has not this service.
14、酒店哪个部门提供兑换零钱服务？
14、Which department of the hotel provides change service? 15、 酒店前台提供此项服务
15、The Front Desk offers this service. 16、酒店何部门提供留言服务？
16、Which department offers Message service?
17、酒店前台提供此项服务
17、 Hotel front desk to provide this service 18、酒店客房结帐时间至中午 12时 18、 Hotel check-out time to noon 12 19、结帐时是否可使用信用卡？
19、you use a credit card when you check out? 20、可以 20、sure
21、横店影视城共有几家酒店？
21、Heading film and television city a total of several hotels? 22、 横店影视城共有3家四星、4家三星、26家经济性酒店
22、 Heading film city a total of 3 four-star, 4 Samsung, 26 economy hotel 23、Check-in和Check-out的时间？
23、What’s the time for Check-in and Check-out? 24、Check-in的意思是入住登记，Check-out指结帐离店。
一般来说，中午12:00以后办理Check-in，下午2:00之前办理Check-our。 具体情况会根据营业情况作调整，详情请洽各酒店总台。
24、Check-in: reporting one’s arrival, as at a hotel desk;
Check-out: leaving a hotel after paying the bill. Generally, Check-in is not transacted until 12 a.m. Check-out is transacted in 2 p.m. It will be adjusted according to the business situation, Please connect the Front Desk on ext. 1. for details.
25、酒店何部门可提供兑换外币服务？
25、Which department offers the service of exchanging the foreign currency?
26、酒店前台可提供此项服务
26、The Front Desk in the hotel offers this service. 27、 可否使用信用卡做CASH PAID OUT？
27、Whether or not can the guests us credit cards to CASH PAID OUT? 28、CASH PAID OUT是指信用卡提现付帐。
宾客可通过ATM机提取现金或是使用信用卡在前台做（有限额规定），使用者在提款时需按提示输入密码。
28、The guests can draw the cash from ATM in the lobby or paid out at the Front Desk by International Credit card( with limited amount). The user should enter Pin Number upon the instruction given by the machine. 29、 酒店何部门提供礼品包装服务？
29、Which department offers the service of packing the presents? 30、酒店小商品店可提供此项服务。
30、Hotel small shop can provide this service 31、酒店大堂在哪？
31、Where is the hotel lobby? 32、酒店大堂一般在你办理入住登记的地方 32、The hotel lobby is where you check-in. 33、酒店是否有家庭房入住？
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