作业

True/False

1. The primary distinction between operatives and managers is that operatives have

employees who report directly to them.

2. A systematic arrangement of people brought together to accomplish some specific purpose

is an organization.

3. Effectiveness means doing the task right and refers to the relationship between inputs and

outputs.

4. The four processes of management are completely independent and should be treated as

separate activities.

5. The leading component of management includes directing and coordinating people.

6. Mintzberg found managers were reflective thinkers who carefully and systematically

processed information before making decisions.

7. Top managers spend a larger percentage of their time on organizing than first-level

managers and middle managers. 8. A manager's job differs in profit and not-for-profit organizations.

9. Compared with a manager in a large organization, a small business manager is more likely to

be a generalist.

10. Political skills are related to the ability to enhance one's position, build a power base, and

establish the right connections. 11. Psychology courses are relevant to managers in terms of understanding motivation,

leadership, and trust. Multiple Choice 1. An organization must contain all except which of the following characteristics? a. a purpose b. people c. a structure d. a product 2. The distinct purpose of an organization is typically expressed in terms of:

a. a systematic structure. b. a goal or set of goals.

c. management competencies. d. its vision statement. 3. The person who sells you a new pair of jeans is known as a(n):

a. middle manager. b. first-line manager. c. operative. d. top manager. 4. The managers who work most closely with the operatives are known as

a. top management. b. middle management. c. first-line managers. d. operative managers. 5. The term \

managers perform.

a. b. c. d. 6.

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effective efficient process functions

Performing the task right and considering the relationship between inputs and outputs is known as:

a. effectiveness. b. goal attainment. c. efficiency.

d. management characteristics.

Actually doing the right task is known in management as which of the following? a. effectiveness

b. strategic management c. efficiency

d. management characteristics

If a college cuts the cost of an education by using mostly part-time faculty and at the same time fails to adequately educate its students, it can be said to be doing the wrong things well. In other words, the college is: a. efficient and effective. b. efficient but not effective. c. effective but not efficient. d. neither efficient nor effective.

In the early part of the twentieth century, a French industrialist by the name of _____ wrote that managers perform five functions, referred to as the management process. a. Henri Fayol

b. Henry Mintzberg c. Max Weber

d. Douglas McGregor

Ann is the CEO of a large manufacturing plant. She has spent her day trying to ensure that the light bulbs coming off the assembly line light 99.4 percent of the time. She has spent her day performing the management process of: a. planning. b. organizing. c. leading. d. controlling.

_____ studied five chief executives at work and found that managers perform ten different but highly interrelated roles. a. Henri Fayol

b. Henry Mintzberg c. Max Weber

d. Douglas McGregor

Mintzberg grouped the ten managerial roles into three primary headings. Which of the following is not one of these headings? a. interpersonal relationships

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b. transfer of information c. planning

d. decision making

George is representing his company at the local Chamber of Commerce Annual Business Recognition luncheon. He is performing which managerial role? a. negotiation b. monitor c. figurehead d. liaison

Jose is involved with discussions between employees, management, and the union to which his employees belong. They are discussing wage issues. Management is interested in keeping the wages at minimum wage. The employees/union want $.50 plus minimum wage. Jose is performing which managerial role? a. monitor

b. entrepreneur c. negotiator d. organizer

Which of the following is not a criterion that can be used in determining if a business qualifies as a small business? a. profits b. sales

c. total assets

d. number of employees

Which of the following roles is most important for managers in small firms? a. disseminator b. leader

c. spokesperson d. figurehead

Which skill centers on a manager's ability to use the tools, procedures, and techniques of a specialized field? a. conceptual b. interpersonal c. technical d. political

Destiny's strength as a manager lies in her ability to work with people. She is able to work with, motivate, and lead others easily. Destiny is demonstrating which managerial skill? a. conceptual b. interpersonal c. technical d. political

_____ courses inquire into the nature of things, particularly values and ethics. a. Anthropology b. Philosophy c. Political science

d. Psychology

Application of Mintzberg's Management Roles Suzanne was amazed. She had just spent the day with the CEO of a major

manufacturing firm through a \she attends. She was exhausted and wondered how the CEO managed the hectic pace. Suzanne was also amazed by the number of \the day. The day had started with a general managers' meeting where the latest news concerning the competition had been announced by the CEO. Then Suzanne and the CEO had spent an hour completing a report to be given the following day to the board of directors. Lunch, where Suzanne had hoped to have time to ask questions, was an informal meeting with a group of suppliers who were concerned about their increasing costs. As soon as they had returned to the office, the CEO received a message of a fire in one of the major warehouses. They were immediately off to the location to assess the damage. Then that evening, there was a formal dinner sponsored by the local Chamber of Commerce which the CEO had invited Suzanne to attend. Suzanne had declined. She was exhausted.

109. The numerous roles played by the CEO is a demonstration of which of the following? a. Maslow's Hierarchy b. Fayol's Management Functions c. Herzberg's Maintenance Factors d. Mintzberg's Management Roles

110. When the CEO was speaking at the manager's meeting, which of the following roles was

being performed?

a. figurehead b. entrepreneur c. resource allocator d. disseminator

111. The CEO's role at lunch was an example of which of the following roles? a. monitor b. negotiator c. resource allocator d. disseminator

112. Preparing the report for the Board of Directors is an example of which of the following

roles?

a. monitor b. negotiator c. resource allocator d. spokesperson