unit 2 旅游英语听说训练一教案

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章/节题目 Unit 2 Hotel Accommodation 学 时 2 Learn live interpreting skills of checking out: 教学目的 1.paying in cash 2.paying with credit cards 教学方法 开发内化创新教学模式 教学形式 蓝墨云班课教学 教学内容及进程

一、课堂检验（包括提问、讨论、随堂测验内容） 提问： 1. Do you know the service procedure for checking out? 2. What should a receptionist do respectively when the guests check out in cash / by credit card / with Traveler’s check? 二、精讲内容（包括要点、重点、难点、创新点） 要点 退房结账程序 不同的结单方式 重点 不同的结单方式 难点 不同的结单方式 创新点 10

service procedure: 1) Greet the guest. 2) Ask about the name and the room number. 3) Ask the guest to give you the room keycard. 4) Draw up the bill. 5) Tell the guest the total and give the bill to the guest for checking. 6) Explain the items if necessary. 7) Ask the guest how to pay and handle making the payment. 8) Bid farewell to the guest.

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settle the bill=make the payment=pay the bill =check out --I’d like to settle the bill. --How would you like to pay the bill, in cash or by credit card? 请问你怎么付款，是用现金还是刷卡？ 基本用法 valid： able to be accepted My credit card is valid until this May. Every credit card has its valid date. You can’t use it any more if it is expired. You have to show your valid identifications when going abroad. 基本用法 Receipt /r??si?t/ n. v. receive (US also sales slip) a piece of paper which proves that money, goods or information have been received . 1) Don’t forget to ask for the receipt when shopping. 基本用法 Salary slip Skill Points Checking out in cash, ask the guest to give you the receipt of deposit. Checking out by credit card, firstly you should make sure whether the credit card can be accepted or not in the hotel. Secondly you must pay special attention to the valid date and credit limit. Checking out with Traveler’s Check, first exam whether the check is good; pay more attention to asking the guest to sign his name in correct place. If the guest signs his name in wrong place, the hotel can not cash the check. Abbreviations on the bill ROOM= ROOM CHARGE 房租 SERV = SERVICE CHARGE 服务费 RESTR =RESTAURANT 餐饮费 L. DIST = LONG DISTANCE CALL 长话费 LNDRY = LAUNDRY 洗衣费 MISC. = MISCELLANEOUS 杂费 TR. CH. = TRANSFER CHARGE 转出 TR. CR. = TRANSFER CREDIT 转入 ADJ. = ADJUSTMENT 调整 PD. OUT = PAID OUT 代付 PAID = PAID 付现 CIA(Cash in Advance) 预付现金 Useful Expressions 1. 结账基本应对 (1)我帮您结算账单。 I will calculate / draw up your bill for you. (2)让您久等了，**先生。这是您的账单。请您核对一下好吗？ Thank you for waiting, Mr. **, here is your bill. Would you like to check it? (3)您的账目要细分吗？

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