前厅部常用英语 - 图文

前厅部英语

各岗位英语 职务名称 总经理 General manager 前厅部经理 大堂副理 Assistant manager 值班经理 主管 Supervisor 客房部经理 前厅部各岗位 前台接待 Reception desk 礼宾 商务中心 Business center 总机 问讯处 Information desk 其它各部门 总办 Executive office 客房部 餐饮部 F&B department 财务部 营销部 Marketing 人力资源部 工程部 Engineering department 送餐部 健身房 Gym 大堂吧 餐厅 Restaurant 厨房 洗衣房 Laundry 旅行社 美容厅 The beauty salon 停车场 花店 Florist/flow shop 消防中心 保安部 Security department 行李房 多功能宴会厅 中医理疗按摩室 Front office manager Duty manager Executive housekeeper Concierge Switch board/operation Housekeeping Financial department Human resource Room service Lobby bar Kitchen Travel agency Car park Fire center Luggage/baggage storeroom Multi-functional hall Chinese physiotherapy message center 各员工岗位名称 前台接待员 Receptionist 行李员 Bell man/porter 预定员 Reservationist 客房服务员 Room attendant 调酒师 Bar attendant 接线员 Operator/telephonist 夜审员 Night auditor 保洁员 P.A attendant 餐厅服务员 Waiter/waitress/F&B attendant 送餐员 Room service attendant 收银员 Cashier 房间类型 大床房间 Double room 双人间 Twin room 单人间 Single room 套间 Suite 相通的房间 Interconnecting room 商务套房 Executive suite 豪华套房 Deluxe suite 总统套房 Presidential suite 与酒店相名称 工作名牌 Name badge 房价 Room rate 国内电话 National call 国际电话 International call 市话 Local call 医务室 Clinic 宴会 Banquet 登记表 Registration form 复印 Photocopy 传真 Fax 打字 宣传手册 护照 姓氏 名 现金 密码 收据 帐单 签名 叫醒电话 烟灰缸 插头 插头转换器 吹风机 室内游泳池 电动扶梯 投诉 医院 网吧 超市 大型购物中心 手机 取消 信件 代客泊车 指甲刀 面巾 洗发水 护手霜 地毯 床单 枕头套 床垫 椅子 垃圾桶 熨斗 茶包 牛奶 迷你酒吧 可乐 水龙头 被套 浴衣 Type 扫描仪 Brochure 纪念品 Passport 电影院 Last/family name /surname First name/given name 折扣 Cash 信用卡 Pin number 保险箱 Receipt 汇率 Bill/ payment 国籍 Signature 自助餐 Wake-up call 叫早电话 Astray 插座 Plug 多功能插座 Plug adaptor 充电器 Hair-dryer 空调 Indoor swimming pool 电梯 Escalator 走廊 Compliment 银行 Hospital 邮局 Internet café 保险公司 Supermarket 网站 Shopping mall 小费 Mobile phone 短信 Cancellation 邮票 Mail/letter 信封 Valet parking 标签 Nail clipper 夜床服务 客房内物品 Face cloth 浴巾 Shampoo 香皂 Hand cream 沐浴液 Carpet 润肤露 Sheet 窗帘 Pillow case 枕头 Mattress 被子 Chair 书桌 Rubbish bin 沙发 Iron 熨衣板 Teabag 糖 Milk 速溶咖啡 Mini-bar 矿泉水 Coca cola 镜子 Tap 地巾 Quilt cover 浴帘 Robe 澡盆 Scanner Souvenir Cinema Discount Credit card Safety box Exchange rate Nationality Buffet Morning call Socket Socket-outlet Charger Air-conditioning Lift/elevator Corridor Bank Post shop/office Insurance company Website Tip Message/txt Stamp Envelope Tag Turndown service Bath towel Soap Bath gel Body lotion Curtain Pillow Quilt Writing desk Sofa/lounge/couch Ironing board Sugar Instant coffee Mineral water Mirror Bathmat Shower curtain Bath tub 开关 热水瓶 脸盆 Switch Thermos Basin 衣橱 塞子 遥控器 Wardrobe Plug TV remote

总机

1. 早上好，这里是东胜酒店总机，请问有什么可以帮您的吗？

Good morning, Donsen hotel, can/may I help you/what can I do for you?

2. 好的，我现在就为您接通。

Certainly, I will put you through to…right now，go ahead.

3. 对不起，您要的电话现在无人接听，请问您需要留下口信或是等会再打来？

I’m sorry/excuse me, there is no answer from that extension, would you like to leave a message or call him/her later?

4. 对不起，您要的电话现在正在占线，请问您需要留下口信或是等会再打来？

I’m sorry/excuse me, the line is busy now, would you like to leave a message or call back later?

5. 对不起，X先生不在。您需要留下口信或是等会再打来吗？

I’m sorry, Mr.X is not in. would you like to leave a message or you’d like to call him later?

6. 好的，先生，请您稍等。（询问被叫人是否要接电话，并要求呼叫人不要挂机）

Yes sir, please hold on/wait a moment.

7. 对不起，先生，我是总机，现在有位X先生打电话给您，您要接吗？(强插/需要

询问客人是否要接这个电话)

I’m sorry/excuse me sir/good morning sir, this is operator; Mr.X is on the line, would you like to take the phone?

8. 好的。 （客人要接电话）

Certainly, hold on please. Go ahead.

9. 对不起先生，我们不能透露客人房间号码/个人信息。但是我们可以为您转接到

客人的房间。

I’m sorry sir; we are not allowed to give out guest’s room number/information. But/however, we can put you through to his room. 10. 好的，我会转告他，您的姓名能告诉我吗。

Certainly, I will tell him。May I know your name please?

11. 对不起先生，我有另外一部电话要接，请您稍等。

Sorry/excuse me sir, I have another call on the line now, please wait a moment.

12. 还有其它什么事情我可以为您效劳的吗？

Anything else/what else I can help you?

13. 不用客气，祝您心情愉快，再见。

You are welcome/it’s my pleasure, have a good/nice day, see you.

14. 您想让我们明天早上什么时候叫醒您？

At what time would like us to call you tomorrow morning?

15. 您要我什么时候叫醒您？

At what time would you like me to call you up, sir?

? 国外接电话标准用语

? Good morning, Donsen hotel switchboard, Mary’s speaking, how can/may I help you? ? I’m sorry/excuse me/good morning sir, this is Mary from switchboard, Mr. X is on the

line, would you like to answer the phone?

房间预订

1. 早上好，预订中心，请问有什么可以为您效劳的？

Good morning, reservation center, how can/may I help you?

2. 请问您需要什么样的房间，先生？

What type of room would you like, sir?

3. 您需要酒店提供车辆去机场接您吗？

Do you need airport transform service?

4. 请问您将会住多久？

How long will he be staying?

5. 请问您的姓氏、名字、联系电话。

May I know your family/last/surname and first/given name, contact number, please?

6. 请问怎样拼写？

How can I spell it please?

7. 如果您要取消预订，请提前X天/小时通知我们。

Please inform us X days/hours before/in advance, if you would like to cancel the reservation.

8. 好的，我现在向您确认您的预订。

Well, I’d like to confirm your reservation.

9. 我希望有机会再为您服务（客人取消预订）

My name is XX and we look forward to another chance to serve you.