英语口语学习及心得

采购

1． 如果选择供应商 2． 采购的步骤

3． 采购人员应该具备的素质 4． 如何采购办公设备 5． 采购原材料注意事项

6． 你如何看待网络采购和邮购

管理

1. 管理者的责任 2. 管理者的素质

3. 如何做一名出色的部门经理 4. 如何招聘管理者

5. 什么样的管理培训有作用 6. 怎么样提高公司的管理水平 7. 如何处理频繁迟到的员工 8. 如何应对员工的抱怨 9. 如果处理性骚扰问题 10. 如何合理应对加班工作 11. 如果确保工作的高效率 12. 如何管理好自己的时间

13. 如何确保与顾客交流的有效率 14. 如何处理与其他员工的矛盾 15. 如何面对不同意见 16. 如何鼓励员工节约成本 17. 如何应付性别歧视 18. 如何应对过重的工作量 19. 如何加强部门之间的合作 20. 财务管理要注意哪些事项 21. 出差管理都包括哪些内容 22. 如果确保出差的高效率

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出差前都要做什么样的准备工作

1. 如果增加员工之间的沟通 2. 如何鼓励员工与上级沟通 3. 如何增进与顾客的良好沟通 4.

1. 如何帮助调动到异地的员工尽快适应工作2. 如何有效合理调动员工

1． 如何在办公中保护环境 2． 如何在生产中保护环境 3． 如何增强员工的环境意识

1． 如何减少工伤

2． 如何增强员工的安全意识

1． 如何降低管理成本 2． 如何减低运输成本 3． 如何降低生产成本 4． 如何降低市场成本 5． 如何降低销售成本 6． 如何降低服务成本

1．

如何设计包装

a) It’s easy to use and carry. b) It looks attractive.

Communication

调动员工

environmental report health and safety business expenses 包装

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c) d) 2． 3．

It is environmentally friendly. It is less expensive. 如何降低包装成本

如何在包装环境保护环境

项目管理

1． i. ii. 2．

i. ii. 3．

i. ii. iii.

如何管理一个项目

有好的团队，尤其是团队经理 明确的日程和时间观念

如何确定项目经理和项目小组的人选 具有专业知识和技能 具有良好的沟通能力

如何面对小组内部意见不一致 项目经理进行协调 加强沟通

进一步分析矛盾，知道达成共识

口语部分

Preparation for Part One (Interview)

In the first part of the test, the interlocutor addresses each candidate in turn and asks general questions. Candidates will not be addressed in strict sequence. This part of the test lasts about three minutes and during this time, candidates are being tested on their ability to talk about themselves, to provide personal information on their home, interests and jobs, and to perform functions such as agreeing and disagreeing, and expressing preference. Sequence:

1. Introduction of people concerned 2. Marksheets required 3. Topics and Questions

Questions about candidates’ names and hometowns What’s your name?

How to spell your name?

How do you spell your family name/surname/last name? Where are you from?

Would you say it’s a good place to live in? (why) Do you like living in … ? (why)

Where would you rather live, … or …? (why)

Do you think it would be better to live in … or …? (why) Do you come from a large family or a small one? Can you tell me a bit about … in your family?

Questions about candidates’ identity --- work or study Do you work or are you a student? What do you do? What do you study? What’s your major?

What do you like most about your job? What do you like most about your studies? Preparation for Part Two (Mini Presentations)

The second part of the test is a “mini-presentation”. In this part, the candidates are given a choice of topic and

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about one minute to prepare a piece of extended speech. After each candidate has spoken, their partner will be invited to ask a question about what has been said. Sequence:

1. A choice of 3 topics

2. Preparation for one minute 3. Give a one-minute presentation

4. Partner’s question after presentation

Preparation for Part Three (Collaborative Task and Discussion)

The third part of the test is a two-way conversation (three-way in a three candidate format) between candidates. The interlocutor gives candidates a topic to discuss. The candidates are asked to speak together for about three minutes. The interlocutor will support the conversation if appropriate and then ask further questions related to the main theme. Directions:

1. 30 seconds task reading and thinking 2. 3 minutes discussing 3. No writing

Appendix: Model Answers to Part Two

Task Sheet 1

A: What is important when selecting applicants for a job or employees for promotion?

I believe it is very important for employers to observe the applicants’ or employees’ interpersonal skills when they make their selection. We cannot just witness the academy award performance of the applicants or employees. We need to ask questions regarding the applicant’s interpersonal relationships with people in other social and civic situations. Most jobs are not performed in isolation and the need to interact is often essential. In fact, most failures in the workplace are not due to lack of technical ability, but rather to shortcomings in interpersonal competence. An individual may be a highly skilled worker. However, if he or she cannot work well with other employees, chances for success are slim. This is especially true in today’s world with increasing emphasis being placed on the use of team.

B: What is important when choosing a new supplier?

I think reputation is an important element we have to consider when we choose a new supplier. The supplier we are going to cooperate with should be an established partner who can provide the specialist expertise and applications our business needs. He can back-up his service and his partners' applications with a flexible range of products.

If our supplier enjoys a high reputation, he will guarantee his services, preferably through a service level agreement that sets out availability, performance levels and response times. And will have the financial stability to guarantee the future of his service.

Generally speaking if our business is growing, we need to look for scalability. A suppler with high reputation has the capability to offer services that can grow as our business expands - without costly reconfiguration or upgrades.

C: What’s important when aiming to improve production quality?

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We should attach great importance to R&D when we aim to improve production quality.

Any far-sighted entrepreneur will have to acknowledge that in today’s competitive market, a business can only survive by improving production quality. We therefore should recognize the importance of innovation and development and set up a research and development department in our company, staffed with experienced researchers and engineers trained to develop the latest technology in the industry.

With all this modern technology, we will be able to increase productivity, maximize production output and enhance the quality of our products. Thus, we will able to undertake complex production process and ensure that the products’ quality meets our clients’ expectations.

In our move to be more globally competitive, we should strive to achieve internationally recognized quality standards through R&D.

Task Sheet 2

A: What's important when preparing for a job interview?

The interview itself is an exercise in two-way communication between the recruiter and you. Therefore the first important step when preparing for a job interview is to study the job advertisement. You should read the job description carefully and understand the content.

Your next step is to find out all you can about the company. Information may be available from the business pages in various newspapers, trade publications and company annual reports, as well as the University College library. As a bare minimum you should know what products the company produces or the services it provides and where it is located. As far as dress is concerned, be neatly and conservatively dressed. Your manner and attitude should reflect the type of person you are or would like to be. Recruiters are generally quite good at detecting the person who \just be yourself!

B: What's important when deciding whether to attend a conference?

When you decide to attend a conference you must first check the quality of the speaker. That is to say the speakers invited to deliver speeches during the conference should be qualified. If the conference organizers select the right keynote speakers they will have an excellent way to begin their conferences and create excitement for their attendees. Qualified speakers can help a lot to set the tone of the conference on a high level.

From the audience’s points of view, qualified speakers are good at defining what the message of the event will be and creating excitement for the remainder of the conference topics. Well-known speakers also can draw attendees and boost attendance. Even the portion of the audience who might not hold the same interests as the majority still will be interested in what the speaker has to say.

A conference equipped with wisely selected speakers must be an excellent one.

C: What's important when developing new products?

In my opinion market research should be the first consideration when we develop new products. Our customers’ tastes and requirements have to be taken into account if our new products are not to be left unsold. That is to say our new products need to be available in the right quantity, at the right place, at the right price and at the right time. When developing new products, we should ask ourselves: “what do customers need which they do not already have?” and “in what form would they prefer the goods (or services) which they are persistently missing?”. We need to approach these problems sensitively by conducting market research. In fact a business can only survive if it is able to anticipate the needs of consumers and continue to do so.

Task Sheet 3

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