unit1教案

and abrief message. i'il get back to you as soon as possible.

结合本段电话对话,导入学习 Common Practical Expressions的教学活动。

2)研讨、探究与实践 (1)布置任务

研讨每个 Common Practical Expressions的情景常用语。选用每个场景中的两句话,练习编出简短对话,如 ①接电话用语

Peace Hotel, may I help you?

I'd like to speak to the manager of your hotel Manager's Office, this is Mary

I'd like to speak to the manager of your hotel. ②要求等待电话的用语

This is Peter calling from London. May I speak to the boss? Hold the line please. I'll put you through. May I speak to Mr Green? Just a moment please. 3礼貌性的见面用语 How are you? Mr Black Fine, thank you -Nice to meet you. Nice to meet you. too

④接待介绍用

-I?d like you to meet Mr Wang. our manager. Nice to meet you, Mr Wang -Nice to meet you, too

- Please meet Miss King. This is Miss King and this is Mrs Black. -How do you do? -How doyou do? (2)研讨、探究与实践

创设情量,学生分组、分角色运用 Common Practical Expressions中的语 场景一,某公司经理助理接电话的场景

Xiao Wang is an assistant of the manager of Friendship Company. He is answering atelephone call from Miss Li

Xiao Wang: Good moring, Friendship Company. may/I help you? Miss Li: Good morning. could I speak to Peter, please Xiao Wang: Just a moment, please

Xiao Wang: Im afraid he is busy right now. Would you like to leave a message?

Miss Li: No, Thanks Xiao Wang: you're welcome 场景二,在机场迎接客人

Miss Liu is a secretary of a company. She and her boss, Mr Zhang are

waiting for anincoming guest, Mrs Smith at the airport Miss Liu: Excuse me. are you Mrs Smith? Mrs Smith: Yes

Miss Liu: Im from Friendship Company, How are you, Mrs Smith? Mrs Smith: Very well, thank you

Miss Liu: This is Mr Zhang, manager of our company Mrs Smith: How do you do, Mr Zhang Mr Zhang: How do you do? Welcome to Beijing Mrs Smith: Thank you.

Miss l iu: Did you have a pleasant ight? Mrs Smith: Yes

Miss Liu: let's go to the parking lot, please. Our car is there. This way, please

场景三.导游接站接机服务

Lili is a tour guide She meets a group of tourists from Guangdong at the airport

Lili: Excuse me, but are you from Guangdong? A towns. Yes

Lili: Welcome to Beijing My name is Lili, i'm a tour guide of China intenational Travel Service Beijing

Wang Wei: Hli! Lili, i'm Wang Wei, a leader of the tour group from Gu dong You may call me Xiao Wang

Lili: OK. let's get your checked baggage and then go to the Palace Hotel bybus (3)教师总结

根据学生的实际表现,教师可给予子适当的指导和积极的评价,鼓助学生积极参与,在情最中展示自我 3教学参考材料

1) Good morning, company name. may I help you?“你好!这里是(公司/单位名),我能为你服务吗?

在公司成单位接外部来电时,通常先说公司或单位名称,然后说\helpyou?”,询对方来电话的目的

2) Manager 's Office, this is Mary.“经理办公室,我是玛丽。”

办公室秘书或工作人员接电话时,一般都先主动自报家门,显得文明礼貌。

3) I'm sorry I didn' t get it“对不起,我没有听清。”

这句话常在由于没有听清对方说的话而要求对方重述时使用。get这里的意思是“明白”。在没听清时,要求对方重复的语句还有: Could you repeat that please? Could you say it again?

4) Hold the line please. I?ll put you through“请不要挂断,我帮你转过去。 请对方不要挂断还常说以下语句: Holdon, please.

Could you hold for a minute?