北京市海淀区2019-2020学年高三上学期期中练习英语试卷（word版，有答案）（已审阅） - 图文

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M: Hello, Customer Service Center. Can I help you? W: I’m calling to complain about the coat I bought on your online shop. I can’t believe this is happening. I ordered a coat of size 6 last Friday. But today I found that you sent me a size 9. It’s too large for me. What am I supposed to do? M: I’m really sorry, madam. I’ll check it right away. Would you please tell me your order number? W: It’s AD5639. M: Just a minute. I do apologize, madam. There did seem to be a mistake. Would you like us to refund, or have the correct size coat sent to you? W: I prefer the latter. But I’m planning to go travelling this weekend and expect to wear it then. M: No problem. I’ll have the correct one sent to you immediately and it will arrive in time. Your name and address? W: Juli Duncan. 29 Street, London. M: 29 Street, London. Could you spell your last name, please? W: It’s D-U-N-C-A-N. M: Ok. Got it. Sorry for the inconvenience. I promise it won’t happen again. W: Ok. Well. Thank you.

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