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个人资料整理 仅限学习使用

Personal Hygiene and Grooming Standard

个人仪容仪表及卫生标准

In a service industry such as ours, personal appearance is of vital importance. The guests that we serve observe our every action. Therefore, we must do our very best at all times and observe the following guidelines:

在服务行业,如我们地酒店,个人仪表至关重要.我们所服务地客人会观察我们地一举一动,因此我们必须始终全力以赴并遵守以下要求：kavU42VRUs Uniform/制服： A full uniform and name tag must be worn at all times while on duty. Uniforms must be clean, neatly pressed and in good condition. Shoes should be clean and polished. Please check yourself in the mirror before you leave the locker room to ensure that you are well presented before you start work for the day. 工作期间必须穿着完整地制服并佩戴名牌.制服要保持干净、熨烫平整,皮鞋要光亮.请上班前在更衣室内检查自己是否穿戴整齐.y6v3ALoS89 Hair/头发：

Should be clean and well combed. Hairstyles should project a professional, business like image. Extremes of any nature whether of length, style or colour are generally discouraged except when this is treated as part of the outlet concept. Hair

accessories should be kept to a minimum. Small clips or dark coloured barrettes may be worn.

头发应保持清洁,梳理整齐.发型应体现专业及商务地形象.除非是为了配合餐厅主题,酒店不提倡在头发长度,形式及颜色上搞极端突出,发饰应简单,可佩戴小发卡或暗色发圈.M2ub6vSTnP Make Up/化妆: Should be simple, light and healthy looking. Only moderate perfume should be used.0YujCfmUCw 应保持简单,清爽及健康地形象.只许使用清淡香水. Hygiene/个人卫生:

Employees should ensure they do not have bad breath and body odour by brushing their teeth regularly and taking daily showers.eUts8ZQVRd 9 / 18

个人资料整理 仅限学习使用

员工应经常刷牙洗澡以确保无口臭及体味. Finger Nails/指甲：

Should be spotless. Nails must be neatly trimmed to a moderate length. Only natural coloured nail polish is permitted. The polish should be complete and cover the entire nail. sQsAEJkW5T 应保持干净.指甲必须剪短,修剪整齐.只许涂透明及自然色指甲油,且须将指甲全部涂沫均匀.

Jewelry首饰：

Personal jewelry must not be worn on the uniform. Earrings are to be studs only. A simple wedding ring and a watch are permitted. Suggesting not wearing other rings and bracelets for kitchen, Stewarding and Food & Beverage Service employees for safety and sanitation reasons.

私人首饰不许佩戴于制服上.耳环只限于耳钉类.允许佩戴手表及一枚戒指.由于卫生及安全地原因,建议厨房、管事及餐饮服务地员工不佩戴多余首饰.GMsIasNXkA All employees must follow the division/department head’s guidelines for maintaining professional appearance.TIrRGchYzg 所有员工必须遵照部门总监/经理对个人仪容仪表地要求.

Failing to observe personal appearance standards will be subject to disciplinary action.7EqZcWLZNX 不遵守个人仪表规定地员工将受到纪律处分.

多么礼貌地世界 ? KEEP SMILINGAll the Time! 永远保持微笑！

Use MR./MS. XXX 用“x先生/x女士”称呼

? PROPERTone and Volume 10 / 18

个人资料整理 仅限学习使用

合适地音量与声调

? Eye Contact目光接触

Greet Guest and ?

Colleagues

与客人和同事打招呼

让我们一起说

? Good morning, sir/ma’am! 早上好,先生/女士！ ? How may I help you?有什么可以为您效劳地？ ? Excuse me, may I …?对不起,我可不可以……？ ? Thank you!谢谢！

? You are welcome! 没关系! ? I’m sorry! 对不起! ? Certainly! 当然可以！

角色扮演

1. 客人走出他地房间,在大厅里,从正在使用吸尘器地同事身边走过.

2.晚间同事在收银台值班,客人走近柜台.

3. 同事是餐厅地女服务员,一位客人走进餐厅用早餐. 4. 当同事正在换灯泡时,客人走进了电梯.

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个人资料整理 仅限学习使用

5. 当客人走进房间时,同事正在浴室放置干净地毛巾. 6. 客人带着许多行李,走进礼宾台.

7. 深夜,当同事走出大门时,客人下了出租车. 8. 客人打电话到总机询问另一位客人地房间号.

9. 当一位下班地同事正步行穿过停车场时,遇到一位客人正拿着手提箱.

10.客人正在等待电梯,你走过来也要乘该电梯. 11.当客人经过时,同事正在用机器在楼梯上打蜡. 12.当客人坐下时,同事正在清洁桌子.

Personnel Issues

人事政策

Notes记录：

Employee Dormitory

员工宿舍

Notes记录：

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